Solution Design Expert - Solution Manager
Alcon
AGS, Bangalore
3d ago

Analyzes business and technical processes to formulate and develop new and modified business information processing systems.

Develops, maintains, and establishes operational specifications for systems considering such things as information flow, configuration setup for systems, volume, ad hoc reporting, analysis and document format.

Drafts and documents processes and formal development procedures. Leads, facilitates, and coordinates projects, testing, training, change management and system patch or upgrade analysis.

Represents the business unit to define requirements and business cases for the technology developments. Partners with business and technology teams to ascertain system requirements, such as program functions, output requirements, input data acquisition, execution of user acceptance and may coordinate and perform testing, and system techniques and controls.

Requires knowledge of computer system capabilities, business processes, and workflow. Ensures a complete understanding of business needs and objectives, and proactively proposes IT solutions for the business unit.

  • Provide support to project / operational resources with queries on the usage of ChaRM, ITSM, and SOLDOC functionality
  • Assist in setting up change cycles, releases, release schedules, and communications
  • Troubleshooting system bugs identified by end users
  • Generating status reports regarding incidents, service orders, change requests, change documents and cycles for management
  • Collaborating with off-shore support team in efforts they are pursuing for stabilization of the system and incidents with users
  • Coordinating system outages for delivery of upgrades and / or enhancements for Solution Manager
  • Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

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