About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
The role holder will be responsible to work with multiple teams that support the operationalisation of the GPS and HR services, which is responsible for the overall service experience of employees through SLA adherence and continuous process improvement for service excellence.
The role holder will also be responsible to work closely with Country Specialist Delivery to facilitate smooth end to end operations including exception management, escalations handling, process dispute management across teams, metrics monitoring and reporting in line with agreed
SLA, process improvement across regions and review on Monthly Billing / Recharges.
Develop and Maintain excellent relationship with Country HR with sound knowledge of Country policies and processes
Handle the complex matrix structure and drive change while building relationships
Serve as primary contact for Country HR and bridge the gap between Country HR and GPS through smooth flow of regular communications
Support Country audit requirements and facilitate necessary reports and information from GPS
Work in collaboration with HR to ensure smooth end to end operations including exception management, escalations handling, process dispute management across teams, metrics monitoring and reporting in line with agreed SLA
Drive Change Management and ensure smooth landing of change across processes and regions
People and Talent
Work with multiple teams across different locations.
Lead through example and build appropriate culture and values.
Identify risks and assumptions associated with the functional elements of the solution
Strengthen first line operational risk management
Ensure new HR products and services deliver effective management of operational risks in compliance with applicable internal policies, external laws and regulations at a global level
Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising, and identify and manage forward looking risks
Embed the Group’s values and code of conduct across the function
Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and / or ensure adequate reporting to the appropriate Risk Committees
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
Responsible for delivering effective governance’, capability to challenge peers effectively and willingness to work with any local regulators in an open and cooperative manner
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Work with the HR COO team to achieve the outcomes set out in the Bank’s Conduct
Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance;
GPS HR Leads, Country Heads of HR, HR Service Delivery Country Heads
Embed Here for Good and Group’s brand and value in HR SD&O
Collectively responsible for delivering efficiency, quality and service goals and targets associated with the function