Customer Success
Upstox
Mumbai
3d ago
source : JobsLo

Proactively outlines customer critical success factors, metrics for success and use the same to drive the customer experience roadmap.

2. Proactively identify potential issues and work with cross functions to build solutions to reduce these issues.

3. Develops an understanding of the why for each process what results customers are expecting, and their level of actual success in achieving those results.

4. Working cross-functionally with internal teams to help address open customer requests.

5. Generating and reviewing customer report and present customer status to senior management.

6. Relentless Monitoring and Proactive Engagement with Customers to increase and improve Product Adoption.

7. Develop best practices and state of the art processes for customer lifecycle management.

Experience & Skills Required :

2 to 5 years of experience in a customer success or user experience management role in a B2C organization

MBA will be preferred with strong presentation skills

Psst- tips on how you can beat the competition :

If you can showcase your abilities to :

Be self-driven / quick starter

Have an ownership mindset

Aggressively drive and deliver results

INR Month

  • Experience Customer Success
  • Qualification Graduation
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form