Instructional Specialist- Claims & Enrolment (7928)
Evolent Health
Pune, Maharashtra, India
2d ago

Claims Instructional Specialist- Claims & Enrolment Pune, Maharashtra, India

Instructional Specialist Job Description

Job Title :

Instructional Specialist

Department :

Operational Excellence

of years of required experience :

Work Location : Pune

Job Description

It’s Time For A Change

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving power that brings us to work each day.

We believe in embracing new ideas, testing ourselves and failing forward. We respect and celebrate individual talents and team wins.

We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.

Are we growing? Absolutely. We have seen about 30% average growth over the last three years. Are we recognized? Definitely.

We were named one of Becker’s 150 Great Places to Work in Healthcare in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving important Diversity and Inclusion (D&I) efforts : Evolent achieved a 95% score on its first-ever submission to the Human Rights Campaign's Corporate Equality Index, was named on the Best Companies for Women to Advance List 2020 by Parity.

org, and we publish an annual Diversity and Inclusion Annual Report to share our progress on how we’re building an equitable workplace.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day.

If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission.

Join a mission with a company behind it.

Position summary

Under the supervision of the Sr. Director / Director of Evolent Health Services (EHS) Training & Development, the Instructional Specialist will develop and assist in the development of training materials, exercises and structured activities designed to develop exceptional operational team members.

The Instructional Specialist will facilitate in person and virtual classes as well as be responsible for the evaluation of training effectiveness, identification of knowledge gaps, recommendation of training solutions to address identified training opportunities, collaboration with leadership to determine desired results and creation of action plans to produce them.

The Instructional Specialist is also accountable to support departmental and organizational initiatives.

Essential functions

This position’s main responsibilities will include, but are not limited to the following :

  • Facilitate instructor-led classroom and virtual training using a variety of training methods, tools, and software programs
  • Develop and maintain training materials, workflow documents, Standard Operating / Desktop Procedures, and job aids
  • Periodical review of operational departmental policies and procedures (P&P)
  • Assist operational team to update P&P documents
  • Communicate P&P updates and changes department wide
  • Collaborate with operational leadership to review evidence of adherence to procedural controls and ensure individuals responsible for non-adherence are re-trained when necessary
  • Ensure Department Policies and Procedures and Desktop Procedures are cross referenced to one another where applicable
  • Partner with department leads to identify required training by role and experience level
  • Communicate process changes that have broad impact across the training team
  • Train new and existing employees in their role functions
  • Create instructor-led training agendas
  • Provide feedback on training program content and supporting documentation
  • Utilize assessments and evaluation tools to gauge trainee knowledge and skill gaps
  • Provide weekly customized coaching and feedback sessions for each trainee
  • Report progress of training classes and trainees to the operational leadership team
  • Analyze reports to track trending performance and to identify opportunities for improvement
  • Evaluate training effectiveness by auditing trainee work-product
  • Provide feedback and solutions to achieve predetermined benchmarks and goals
  • Maintain administrative documentation including but not limited to training agendas, attendance sheets and assessment scores to demonstrate trainee compliance with department requirements
  • Work with the operational leadership team to identify error trends, monitor productivity, and support the quality standards program for all trainees and staff
  • Work with the Market team to facilitate end-user client training when necessary
  • Academic Qualification

  • Bachelor’s Degree (preferred)
  • Work Environment :

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position primarily works in a climate controlled based setting.

    The noise level and the work environment are moderately quiet. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

    Physical demand :

    Include the physical demands of the job, including bending, sitting, lifting and driving. For example, while performing the duties of this job, the employee is regularly required to talk or hear.

    The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

    Why Join Evolent?

    Named among Forbes’ 2014 America’s Most Promising Companies and Glassdoor’s 2015 Best Places to Work, Evolent provides an opportunity to work with top talent in an organization committed to career development.

    While we come from a variety of backgrounds, we pursue a singular mission : to change the health of the nation by changing the way health care is delivered

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