The job purpose includes operations, maintenance, analysis, design, and technology support for customer sites and network globally.
Interested individuals must be qualified at all levels of LAN and WAN, Voice, and Security technologies as per the qualifications listed in the job description.
Knowledge of standard project management practices with excellent written and oral communications skills are also required.
Duties & Responsibilities
Configuring, testing, and troubleshooting of network equipment such as Cisco routers / switches, IP phones, CME, CUE, and wireless LAN equipment in coordination with Project, Engineering, and Customer teams.
Document network designs, configurations, and network change requests as per standard operating procedure in order to support communications services at Global Operations Center.
Maximize network performance through proactive monitoring, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
Willing to work in 24x7 environment / monthly rotational shifts
Flexible schedule and sense of urgency while handling escalations that impact business operations and services
Excellent communications skills, ability to work well independently and in a team.
Participate in project planning activities
Continuously strive to learn new technology, product solutions in order to support projects and operations
Standardize global design and documentation of data, voice, and video support globally
Responsibility to manage several projects of varying size, complexity
4+ years’ experience in Data, Wireless and Security technologies
Experience of directly working with customer and client technical teams
Designing wireless networks for WAN and LAN solutions
IPv4 and IPv6 subnetting and routing
Designing global call routing on Cisco VG, CME, CUE, and CCM
CCNA, CCNP Route & Switch / CCNP Security / CCNP Voice / CCDA / CCDP / Cisco Data Center Unified Computing Design Specialist / Cisco Data Center Unified Computing Support Specialist
Bachelor’s degree preferred.
Knowledge, Skills, Abilities, and Other Characteristics
Monitoring & troubleshooting tools such as Solarwinds, Wireshark, packet tracers
Centralized Service Management through ServiceNow
Switching technology fundamentals
Routing over VSAT, 4G LTE, WiMAX, Metro-ethernet, and fiber
Cisco Wireless VoIP, Wireless Controllers, and autonomous and lightweight Access Points
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from group of managers, customers.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation;
Able to deal with frequent change, delays, or unexpected events.
TCP / IP network protocols following the OSI model
Cisco ASA Firewall with working knowledge of DMZ design and security best practices
Wireless design typically gained from past experiences with the Cisco product line
Configuring and troubleshooting GRE / IPSEC in a dynamic VPN environment
QOS policies across the Enterprise for Data, Voice and Video solutions
Cisco ASR, Nexus, Catalyst 6500, 2960, 2900 ISR, 4000 ISR, 819, 829, 3560, ASA and WISM product lines
Cisco CME, CUE, SIP, SCCP, Telephony services, Voice Codecs, and Translation patterns
Routing protocols such as EIGRP, BGP, RIPv2, OSPF, PFRv3 and static routing protocols while using IPSLA
Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment.
Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
Eliminate waste, suggest use of more environment friendly substances, practices and contribute to continuous improvement of the environment.
This position has NO direct supervisory responsibilities.
This position is considered OFFICE WORK which is characterized as follows.
Almost exclusively indoors during the day and occasionally at night
Occasional exposure to airborne dust in the workplace
Work surface is stable (flat)
Physical Activity / Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is considered LIGHT work.
Lift up to 20 pounds
Climbing, stooping, kneeling, squatting, and reaching
Lift up to 10 pounds
Repetitive movements of arms and hands
Sit with back supported