Head Service Control Tower
Société Générale
IN
11d ago

Environment

  • Consolidate GSC practices around incident management, change management and problem management
  • Lead awareness efforts to increase ITIL maturity across GSC support teams
  • Establish a permanent partnership between the GSC control tower and the GSC support teams Contribute to the Follow-the-
  • Sun global setup for control towers worldwide

  • Ensure that technology incidents are managed in a timely and coherent manner;
  • Ensure any risks relating to live operational services are identified, understood and managed / mitigated effectively;
  • Ensure that all technical, cloud based and digital services are well documented and understood
  • Support strategic initiatives through providing expert advice on Service Management and Delivery
  • Assess the impact of future changes and releases on the service management modules
  • Designing and documenting processes and operational procedures to support services
  • Development of a best practice Service Delivery framework which encompasses the full delivery lifecycle
  • Drive programs of Continual Service Improvement to improve service availability and service level achievement
  • Support implementation and monitoring of service level agreements / Objectives
  • Review and audit of service provision
  • Mission

  • Consolidate GSC practices around incident management, change management and problem management
  • Lead awareness efforts to increase ITIL maturity across GSC support teams
  • Establish a permanent partnership between the GSC control tower and the GSC support teams Contribute to the Follow-the-
  • Sun global setup for control towers worldwide

  • Ensure that technology incidents are managed in a timely and coherent manner;
  • Ensure any risks relating to live operational services are identified, understood and managed / mitigated effectively;
  • Ensure that all technical, cloud based and digital services are well documented and understood
  • Support strategic initiatives through providing expert advice on Service Management and Delivery
  • Assess the impact of future changes and releases on the service management modules
  • Designing and documenting processes and operational procedures to support services
  • Development of a best practice Service Delivery framework which encompasses the full delivery lifecycle
  • Drive programs of Continual Service Improvement to improve service availability and service level achievement
  • Support implementation and monitoring of service level agreements / Objectives
  • Review and audit of service provision
  • Profile

  • Consolidate GSC practices around incident management, change management and problem management
  • Lead awareness efforts to increase ITIL maturity across GSC support teams
  • Establish a permanent partnership between the GSC control tower and the GSC support teams Contribute to the Follow-the-
  • Sun global setup for control towers worldwide

  • Ensure that technology incidents are managed in a timely and coherent manner;
  • Ensure any risks relating to live operational services are identified, understood and managed / mitigated effectively;
  • Ensure that all technical, cloud based and digital services are well documented and understood
  • Support strategic initiatives through providing expert advice on Service Management and Delivery
  • Assess the impact of future changes and releases on the service management modules
  • Designing and documenting processes and operational procedures to support services
  • Development of a best practice Service Delivery framework which encompasses the full delivery lifecycle
  • Drive programs of Continual Service Improvement to improve service availability and service level achievement
  • Support implementation and monitoring of service level agreements / Objectives
  • Review and audit of service provision
  • Apply
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