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isa global information analytics business that helps institutions andprofessionals advance healthcare, open scienceandimprove performance for the benefit of humanity.
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Elsevier publishes over 2,500 digitized journals, includingand,38,000 e-book titles and many iconic reference works, including.
Elsevier is part of,a global provider of information and analytics for professionals and businesscustomers across industries..
Job Title : Software Engineer III
Purpose of the job :
We areseeking a talented and self-motivated Marketing Services Desk Analyst who hasdeveloped a career in 1st & 2nd Line Technical support ideally formarketing platforms and who has operated within a cross-
functional productdevelopment environment.The role willbe joining an agile team to help innovate, improve and deliver all aspects ofexisting marketing campaigns and new global campaigns across the entireElsevier portfolio using the Adobe marketing suite.
Thisis an exciting opportunity to play a role in the marketing automation world.
Key Result Area :
Provide technicalsupport for Marketing Technology application stack
Provide functionalsupport for Marketing Technology application stack
KeyCompetencies : Competency
Displays High Integrity and Honesty
Always follows rules and does what is expected.
Does what s / he says s / he will do.
Remembers commitments and promises.
Is honest and ethical in decision making.
Is trusted by others to do the right thing.
Is fair and honest in how s / he treats others.
Technical and Professional Expertise
Applies a detailed understanding of own work and relates effectively to overall business context.
Can be depended upon by manager and peers for technical or professional advice.
Delivers within own role to make an important contribution to the team.
Is able to resolve technical issues or questions quickly and effectively.
Connects Group to Outside World
Regularly connects with customers to gather feedback on current activities and relationship with business.
Uses knowledge and feedback from a customer perspective to improve the team’s service / product.
Regularly attends external meetings to represent the unit and that will benefit the business.
Encourages team to respond quickly to customer needs and concerns.
Understands and applies change management methodology to change initiatives.
Looks for ways to improve own work processes.
Plans ahead to prepare for changes that may affect the business or team.
Maintains a positive outlook in the face of a changing environment.
Is able to clarify how changes affect individual, team and wider division.
Actively seeks out ways to continually improve team activities.
Solves Problems and Analyzes Issues
Is able to ask effective questions and collect facts from multiple sources in order to solve problems.
Is able to effectively identify and analyze problems and propose solutions.
Effectively manages day today issues and problems without intervention.
Independently addresses unexpected situations.
Confident in taking action and removing obstacles to action.
Can be counted on to follow through on actions.
Encourages others to take their own initiative when faced with a problem.
Provides appropriate amount of information, resources and support without undermining the individual’s full ownership of objectives and their success.
Establishes rapport with others on the team and across teams.
Works effectively with others to get work done.
Handles difficult situations, minimizing conflict.
Treats all individuals with respect.
Functional and Technical competencies :
Education, Knowledge, Skillsand Experience :