Korean Technical Support Engineer
HP ENTERPRISE SERVICES
China, INDIA
3d ago
source : TimesJobs

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

  • What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world. We are a team of doers, dreamers and visionaries;
  • inspired by our purpose and driven by our strategy. We live by our three values partner, innovate and act. Our legacy inspires us as we forge ahead, always pushing to discover whats next.

    Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

    What you need to know about the job Job ID 1068813 Primary Location Dalian, Liaoning Job Category Services Schedule Full time Shift No shift premium (China) Hewlett Packard Enterprise advances the way people live and work.

    We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

    Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access and service delivery.

    Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

    In a typical day as a Korean Technical Support Engineer, you would Working independently while using standard protocol when needed to respond to customer issues.

    Moderate judgment is used to supplement the outlined process. See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

    Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).

    Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.

    May act as a mentor to lower level employee working on similar hardware and software. If you are High school education or equivalent.

    Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education. Superior skills both written and verbal communication in Korean.

  • Experience in customer facing role, remote support, telephone, e- support, e-chat or similar. Has recognized technical skill in the range of products supported within relevant product lines;
  • focus more acutely on a specific product line - for example, HPE Proliant x86 servers. Collaborates with CC and SCE peers on resolving issues.

    Knowledge and experience using Knowledge Management systems. Join us and make your mark! We offer A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it?

    Then lets stay connected! https / / www.facebook.com / HPECareers https / / twitter.com / HPE Careers 1068813 HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status

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