About Wells Fargo
Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.
com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.
With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.
25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.
News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.
EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website
Enterprise Business Technology is responsible for supporting enterprise technology initiatives related to messaging and collaboration, risk technology, corporate systems data, and various internal systems and tools.
Our services include support for database administration, data warehousing, email, Intranet, system development tools, HR systems, and General Ledger systems
About the Role
4 to 6 years of experience in RSA Archer Production Support and testing. Wells Fargo EGS is looking for an experienced Production Support professional to be a member of the SHRP team.
Primary responsibilities of this position include RSA Archer Production support and supporting testing activities including test scenarios design, executing test cases, identifying defects and communicating them to the stakeholders.
Support Archer Production tickets and testing activities
Familiar with Archer GRC Platform
Need to leverage basic Archer functionalities : Layout, workflow, reporting, notifications, questionnaires, access control, packaging, etc.
Handling the data import and data feed configuration issues
Interface with technical teams and reporting teams
Collaborate with quality assurance and production support groups
Complete understanding of Software Development Life Cycle (SDLC) and QA Methodology
Need to work closely with Developers, BAs and QA Engineers in resolution of technical issues
Need to work with on shore / off shore resource model
Extensively use MS Office Applications, specifically- Word, Excel (Macros and add-ins), PowerPoint & Visio
Very strong communication skills.
4-6 years of experience in Production Support environment
Willingness to learn and upskill on QA methodologies.
Strong Communication skills (written and verbal), organizational skills.
Detail-oriented and persistent, able to drive complicated tasks through to completion.
Flexible to work in shifts that fall between 1 : 30 PM to 10 : 30 PM
RSA Archer Knowledge
Market Skills and Certifications
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.