Strong Experience in Financial Services Side
Someone who can lead a team of 5 - 10
Who can also work as an Individual Contrubutor as well
Managing Delivery Side and People Management
Someone from Analytics background , Generating Insights
More of a Value Driven
Role Outline :
The role of AVP Strategic Business Solutions group is based at clients Analytics and Information Management Chennai Center and reports to the VP leading the team.
The key requirement for the role is the ability to lead a team in understanding the business objective , formulating the Analytics solution and work with business partners to deliver and execute analytical solutions.
AVP should be able to provide thought leadership and guide the team to deliver the project objectives and present the results in a coherent manner to senior stakeholders.
The individual should possess executive presence , proven ability to lead teams and be proactive in leading new initiatives to improve the team.
The individual should provide mentoring , coaching to team member and create a positive work culture in the team
Role & Responsibilities :
Business / Department Objectives :
Provide analytic support to the Global Operations Analytics to help COOs with reducing cost of Operations , improving customer experience while managing operational risk.
Work with business teams to understand the business context , formulate and execute appropriate repeatable analytical framework to address the business situation.
Independently manage end to end partner communication
AVP will be a part of Global Operations Analytics team at AIM Chennai
Core Responsibilities :
Analytic Project Execution :
Ability to lead team members and deliver analytic solutions on complex projects
Measure & own the business impact of work , Set and manage partner expectations , manage timeliness around project priorities
Improves business processes to drive efficiencies
Is able to coach / mentor team members on theory / practical applications of relevant tools & techniques
Provide thought leadership to continuously challenge and improve the team
Business Knowledge :
Develop business context and knowledge. Proactively seek out best practices and adopt the same in day to day functioning
Communication : Independently manage communication with Global partners
Team work : Collaborate with colleagues to leverage best practices
Financial / Budgetary : No
Individual Contributor (IC) / Managerial : Managerial
Percentage of Travel : No
Qualifications : Required :
Required : Education :
Highly numerate , as demonstrated by Masters in a numerate subject such as Mathematics , Operational Research , Business Administration , Economics etc.
from Premier Institute or a track record of performance that demonstrates this ability
Strong experience in Contact Center Operations Analytics required
Exposure to Financial Services
9+ years of Analytical Experience
Skills : Analytical Skills :
Analytical Skills :
Hands - on working with data
Proficient in Formulating Analytical methodology , identifying trends and patterns with data
Business Impact Analysis
Hypothesis testing , Knowledge of Segmentation
Basic Knowledge of predictive modeling
Tools and Platforms :
Proficient in MS Excel , Powerpoint
Proficient in Python / R / SAS required
SQL , Tableau preferred
Familiarity with RDBMS - Teradata / Oracle , etc
Soft Skills :
Highly self motivated
Client focus :
Proficient in managing various stakeholders
Capability to act as an owner & deliver results
Effective communication & good interpersonal skills