C12 - AVP - Global Ops - 9+Yrs
3d ago
source : Shine

Job Description

Strong Experience in Financial Services Side

StakeHolder Management

Someone who can lead a team of 5 - 10

Who can also work as an Individual Contrubutor as well

Managing Delivery Side and People Management

Someone from Analytics background , Generating Insights

More of a Value Driven

Role Outline :

The role of AVP Strategic Business Solutions group is based at clients Analytics and Information Management Chennai Center and reports to the VP leading the team.

The key requirement for the role is the ability to lead a team in understanding the business objective , formulating the Analytics solution and work with business partners to deliver and execute analytical solutions.

AVP should be able to provide thought leadership and guide the team to deliver the project objectives and present the results in a coherent manner to senior stakeholders.

The individual should possess executive presence , proven ability to lead teams and be proactive in leading new initiatives to improve the team.

The individual should provide mentoring , coaching to team member and create a positive work culture in the team

Role & Responsibilities :

Business / Department Objectives :

Provide analytic support to the Global Operations Analytics to help COOs with reducing cost of Operations , improving customer experience while managing operational risk.

Work with business teams to understand the business context , formulate and execute appropriate repeatable analytical framework to address the business situation.

Independently manage end to end partner communication

AVP will be a part of Global Operations Analytics team at AIM Chennai

Core Responsibilities :

Analytic Project Execution :

Ability to lead team members and deliver analytic solutions on complex projects

Measure & own the business impact of work , Set and manage partner expectations , manage timeliness around project priorities

Improves business processes to drive efficiencies

Is able to coach / mentor team members on theory / practical applications of relevant tools & techniques

Provide thought leadership to continuously challenge and improve the team

Business Knowledge :

Develop business context and knowledge. Proactively seek out best practices and adopt the same in day to day functioning

Communication : Independently manage communication with Global partners

Team work : Collaborate with colleagues to leverage best practices

Financial / Budgetary : No

Individual Contributor (IC) / Managerial : Managerial

Percentage of Travel : No

Qualifications : Required :

Required : Education :

Education :

Highly numerate , as demonstrated by Masters in a numerate subject such as Mathematics , Operational Research , Business Administration , Economics etc.

from Premier Institute or a track record of performance that demonstrates this ability

Experience :

Strong experience in Contact Center Operations Analytics required

Exposure to Financial Services

9+ years of Analytical Experience

Skills : Analytical Skills :

Analytical Skills :

Hands - on working with data

Proficient in Formulating Analytical methodology , identifying trends and patterns with data

Business Impact Analysis

Hypothesis testing , Knowledge of Segmentation

Basic Knowledge of predictive modeling

Simple Optimization

Tools and Platforms :

Proficient in MS Excel , Powerpoint

Proficient in Python / R / SAS required

SQL , Tableau preferred

Familiarity with RDBMS - Teradata / Oracle , etc

Soft Skills :

Highly self motivated

Client focus :

Proficient in managing various stakeholders

Capability to act as an owner & deliver results

Effective communication & good interpersonal skills

Mentoring skills,

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