Senior Information Developer - Technical Writer
Ciena Corporation
7d ago

Ciena may well be the most important technology company you’ve never heard of. The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-

stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies. But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps.

VR, AI, IOT, 5G literally none of it would be possible without the mind-boggling technology that makes the internet itself work.

For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world.

What will you do at Ciena?

Are you the dynamic and versatile Senior Information Developer who will join the Ciena Product Documentation Development organization?

Can you contribute to the evolution, development and maintenance of the Ciena Technical Publications that are key to the Ciena business?

Can you earn the respect of brilliant colleagues, working across multiple time-zones in a global team of innovators and business geniuses?

General Activities

You will need to apply experience and judgment to perform the functions of the job :

  • Plan, create, develop, write, edit, and update a variety of software / hardware multimedia and web-based customer technical publications (product descriptions;
  • installation manuals, operation and administration manuals, user guides, API reference guides, etc.) for packet optical and network management products.

  • Research and translate technical information into multimedia and web-based documents (including on-product context-sensitive help) for non-
  • technical and technical users.

  • Recommend and implement new documentation methods and formats that serve and satisfy technical and customer requirements.
  • Produce product documentation and online help that is clear, concise and compliant to documentation and quality assurance standards.
  • Collaboration with stakeholders

    Collaborate within cross-functional teams that include senior Product Line Management, SW & HW Design, Product Verification, System Network Engineering, Customer Support and Marketing personnel

    Areas of impact

    For candidates we choose to interview, we will further explore your resume to understand :

  • How you demonstrate superior communication and team skills
  • Your ability to transition among changing priorities and requirements
  • Seasoned skills in problem solving and judgment
  • Your ability to learn and apply documentation development skills
  • Your ability to lead and mentor new Technical Writers
  • Experience

    Send us a persuasive resume that highlights :

  • Experience with the packet optical / data hardware and provisioning / monitoring aspects of telecommunications equipment / networks
  • Expert proficiency with Adobe FrameMaker (Structured / XML)
  • Experience with DITA
  • Experience with CMS and CCMS document management systems
  • Experience interworking with XML SW development environments
  • Experience with Agile development processes, including development of customer documentation in an Agile environment
  • Working proficiency with Asciidoctor and publishing using Gitbook
  • Working proficiency with MSWord, Excel, PowerPoint
  • Working proficiency with Visio, Illustrator, CorelDraw, and / or other CAD vector-based graphics creation and editing applications
  • Rewarding experience. Meaningful outcomes.

    Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.

    A distinct way to work

    Free thinking, free discussion, and collaboration are the norm. Expect more satisfying outcomes - both personal and professional.

    Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age.

    Ciena is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

    Information received relating to any specific needs / accommodation measures will be addressed confidentially.

    What you can expect from us

  • You will receive notification of your successful application
  • Successful applicants will be contacted by Talent Acquisition for an initial discussion
  • If suitable you will be considered for the short list and our formal interview process
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