The Manager- Business Quality will be responsible for the strategy, quality, coordination and productivity of the Business quality team in Bangalore and will own a variety of function wide goals on process improvements, innovation, defect reduction and continuous improvement.
The job involves ensuring operational rigor, designing high business impact processes and establishing frameworks for sustainable quality improvement.
He / she will be point of contact to the retail / 3P teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders.
The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.
The successful candidate should have the ability to work at all levels of detail to accomplish team / organization goals.
He or she will identify individual strengths of team members and contribute to talent advancement. The ideal candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices.
Core Responsibilities and Key Performance Areas :
Executes and makes plans to deliver business metrics
Works with internal / external teams and uses his / her knowledge and expertise to execute business goals
Uses data to set / revisit operational goals and manage activities
Manages escalation / complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics
Presents data in business meetings / reviews
Owns the output quality of the process managed
Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions
Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable / in-scope operational areas
Guides and owns SOPs and shares best practices in own / others teams
Participates in new-process onboarding, i.e., new GL / process / module with complete documentation
Participates in or owns modules of solution-building in business process setup, cross-functional process activity, automation, tool-build documentation, etc.
Owns weekly / monthly metrics and process reviews with internal and external stakeholders
Participates and provides adequate support in business reviews with mid-level and senior stakeholders
Owns issue-based communication with relevant data; drives specific outcomes
Studies and provides input / data to validate business need for new requests and qualifies the need, time, and scale expectations
Handles and resolve conflicts in their teams / processes in partnership with right stakeholders, Graduate degree with 5 years of work experience
Experience building and implementing quality frameworks, methodologies and tools Lean, Six Sigma etc
Has a background in quantitative decision making, ability to drive business / operations metrics, and driving adoption of different tools and resources.
Has managed critical operational processes, with SLA responsibility.
Strong analytical, mediation and problem resolution skills.
Exposure to working with technology teams and solving operational issues using technology.
Track record of employee development (including an emphasis on selection and retention).
Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.
Excellent written and oral communication skills
To receive security clearance all candidates must undergo a background check. Master s Degree / MBA
Lean, Six Sigma or Process Excellence Certification
Exposure to SQL, R and Python