Business Analyst
Hyderabad, TS, IN
21h ago

Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of e-commerce transactions across the globe?

What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and emerging fraud threats?

Our mission in Transaction Risk Management Services (TRMS) is to make the safest place to transact online. TRMS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.

As such, TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in

TRMS organization is looking for a Business Analyst for its Operations Analytics team. The team provides insights about TRMS operations and provides analytical solutions to help improve customer experience, improve productivity, uncover the hidden risks and trends, and predict & recommend the optimization for future state of TRMS operations.

As a Business Analyst, you will be responsible for modeling complex problems, discovering insights and identifying opportunities through the use of business intelligence, data mining and visualization techniques.

You will be responsible for analyzing terabytes of data to identify specific instances of risk, broader risk trends and points of customer friction, developing scalable solutions for loss prevention.

You will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.

You will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards.

The candidate should be able to apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-

impact business questions and present the insights in concise and effective manner. Additionally, the candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-

technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.

Responsibilities :

  • Understand the various operations across TRMS
  • Design and develop highly available dashboards and metrics using SQL and Excel / Tableau
  • Understand the requirements of stakeholders and map them with the data sources / data warehouse
  • Own the delivery and backup of periodic metrics, dashboards to the leadership team
  • Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies
  • Execute high priority (i.e. cross functional, high impact) projects to improve operations performance with the help of Operations Analytics managers
  • Perform business analysis and data queries using appropriate tools
  • Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area
  • Execute analytical projects and understanding of analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.)
  • Bachelor’s Degree in any quantitative discipline such as Statistics, Mathematics, Engineering, Quantitative Finance or Operational Research
  • At least 2 or 3 years of experience working in Analytics / Business Intelligence environment
  • Experience in working with databases and SQL in a business environment
  • Demonstrated use of analytical packages and query languages such as SQL, Python, R or SAS
  • Prior experience in design and execution of analytical projects
  • Worked extensively in large scale data bases and data warehouses
  • Ability to apply analytical, computer, statistical and quantitative problem solving skills is required
  • Experience in e-commerce / on-line companies in fraud / risk control functions
  • Analytical mindset and ability to see the big picture and influence others
  • Experience with visualization technologies such as Tableau
  • Strong oral, written and presentation skills combined with the ability to be part of group discussions and explaining complex solutions
  • Ability to work effectively in a multi-task, high volume environment
  • Ability to be adaptable and flexible in responding to deadlines and workflow fluctuation
  • Apply
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