Process Executive - Voice
Cognizant Technology Solutions
Gurgaon, INDIA
5d ago
source : TimesJobs

Online Analyst - Adv Qualification Graduate (exclusion BE / BTech / MCA) or High School graduate or above as may be applicable in the Geo Responsibility Stakeholder / Business Management Administering and helping to manage Clients Product support for the customers who call / chat or email in the support center.

Customer support to international customers over the phone for voice process (INBOUND and Outbound calling). Client products to the customer (Analytics, YouTube etc).

Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.

Create and manage Risk and mitigation plan based on discussion with project stake holders. They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.

Report to the manager on performance status and any escalations. Web Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT Design Design client marketing collaterals / presentations following the prescribed brand guidelines against the agreed timeline and accuracy Customer Relationship Management.

Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

People / Team. Contribute to and participate proactively in knowledge sharing sessions. Participate and contribute to organizational activities.

Must Have Skills Customer Service Online / Digital Marketing Employee Status Full Time Employee Shift Day Job Travel No About Cognizant Cognizant (Nasdaq-100 CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at or follow us Cognizant.

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