Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
Remediate deviation of a process
Responsible for communicating with the Incident Process Owner
Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
Represent the first stage of escalation for Incidents
Monitor the workload
Monitor the incidents to ensure that the Service Level Agreement are respected
Identify, initiate, schedule and conduct incident reviews
Ensure the closure of all resolved and end-user confirmed Incident records
Provide guidance to the Incident Process Coordinators
Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
Job LOcation- Bangalore
Yrs of Exp-3-6Yrs