Sr. Associate - Specialist, Business Analyst, Consumer Banking - Technology and Operations
DBS Bank
Mumbai, India
5d ago

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Evaluating business processes, anticipating requirements, uncoveringareas for improvement, and developing and implementing solutions across Paymentapplications as well as Cash Management applications.
  • Leading ongoing reviews of business processes and developingoptimization strategies.
  • Staying up-to-date on the latest process and IT advancements to automateand modernize systems.
  • Conducting meetings and presentations to share ideas and findings.
  • Performing requirements analysis.
  • Documenting and communicating the results of your efforts.
  • Effectively communicating your insights and plans to cross-functionalteam members and management.
  • Gathering critical information from meetings with various stakeholdersand producing useful reports.
  • Working closely with clients, technicians, and managerial staff.
  • Providing leadership, training, coaching, and guidance to junior staff.
  • Allocating resources and maintaining cost efficiency.
  • Ensuring solutions meet business needs and requirements.
  • Performing user acceptance testing.
  • Managing projects, developing project plans, and monitoring performance.
  • Updating, implementing and maintaining procedures.
  • Prioritizing initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects.
  • Requirements

  • Tounderstand user requirements in developing and installing group solutions.
  • Inthe absence of group solutions provide local solutions to automate functionswhich can help in streamlining operations and own theapplication / process / solution.
  • Abachelor’s degree in business or related field or an MBA.
  • Aminimum of 10 years experience in business analysis or a related field.
  • Exceptionalanalytical and conceptual thinking skills.
  • Theability to influence stakeholders and work closely with them to determineacceptable solutions.
  • Advancedtechnical skills.
  • Excellentdocumentation skills.
  • Fundamentalanalytical and conceptual thinking skills.
  • Experiencecreating detailed reports and giving presentations.
  • Competencyin Microsoft applications including Word, Excel, and Outlook.
  • Atrack record of following through on commitments.
  • Excellentplanning, organizational, and time management skills.
  • Experienceleading and developing top performing teams.
  • Ahistory of leading and supporting successful projects.
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