Services Associate - SAP Services Academy
SAP
Bangalore, IN
2d ago

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. !

About the COO Office

Your role within the COO Office is to drive SAP's internal and external organizational success. You will support the enhancement of business and process performance, project and change management, organizational design.

Support the efforts of a project team and at times may lead and direct the work of others. This is a dynamic role continuously striving to optimize business processes and operations.

It supports flawless execution to meet project expectations & deadlines in support of global SAP and / or unit / area-specific goals and strategy.

Area 1 : Strategy to Execution

  • Support development of (board) area-specific strategy, execution, and operational plans
  • Support monitoring of specific goals (scope, quality, budget, time) to make the sure process and product quality goals to are met
  • Area 2 : Process Definition & Enhancement

  • Assist during a project in Support process definition, rollout, and monitoring
  • Support continuous process and quality improvements
  • Area 3 : Day-to-Day Expectations (include but are not limited to)

  • Execution of periodic reports for program & project operations
  • Support planning meetings, and overall coordination of project management activities (meetings, schedule, rooms, communication)
  • Support the usage of different tools (capacity planning, JAM, BW and reporting framework)
  • Participate in documentation management under the direction of the Project Lead
  • Editing of newsletter and information provided via SAP Corporate Portal
  • Event management
  • EXPECTATIONS AND TASKS

  • Learn and understand the Services business as well as specific cloud SAP products
  • 3 4-month rotations with various teams within the business
  • Classroom style learning with a mix of technical and soft skill topics
  • On the job training with the support of buddies and coaches
  • Work on relevant engagements that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high-quality deliverables
  • Demonstrate problem-solving, time management, and communication skills through a range of activities done during training and on the job
  • Build and maintain relationships with internal and external stakeholders
  • Meeting performance requirements at the conclusion of each rotation
  • Displaying effective communication skills to handle and explain customer situations (to both business end-users and SAP technical / functional consultants)
  • Adapt to knowledge on new technologies in a consistently dynamic and changing environment
  • Potential Skills that Candidate can achieve

  • Internal Processes & Tools according to area of responsibility (e.g. WIPS, Signavio.) Development in this level should include some if not all of the following Success Maps Learning courses as agreed together between the Manager and the employee
  • Insights from a Project Manager
  • Project Management Fundamentals
  • Strategic Vision and Activity Management
  • Project Management : Planning a Project
  • Project Management : Getting Started
  • Project Management : Projects Processes and Closing
  • Develop an Interpersonal Communication Strategy
  • Participating in a High-Performing Team
  • From Teamwork to Collaboration
  • Experience and Educational Requirements

  • MBA / PGDM or equivilant with 1-3 years of experience working within operations related fields is an advantage
  • We are SAP

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, we build breakthroughs, together.

    Our inclusion promise

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

    At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

    We ultimately believe in unleashing all talent and creating a better and more equitable world.

    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

    If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Americas : or , APJ : , EMEA : .

    EOE AA M / F / Vet / Disability :

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

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