SME - Implementation Trainer
Replicon
Bangalore, India
6d ago

Replicon is currently looking for a SME to support the learning needs of the Implementation Team. This role will be responsible for conducting products-focused on-boarding learning programs for all new employees and other related activities for the existing employees at Replicon, Bangalore Location.

Key Responsibilities :

  • Create, coordinate, and deliver world class Onboarding and Ongoing training to the Implementation Mid Market Segment
  • Collaborate with the Reporting Manager in creating learning strategies for the Team.
  • Work with the implementation team to identify areas where additional training would improve the team's performance in terms of project delivery.
  • Develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions.
  • Work with a Goal to continue upscaling the team & update themselves on the latest developments of the products and the messaging around them.
  • Maintain learning modules by updating / revising it on an ongoing basis based on the updates from internal stakeholders
  • Support the team in developing efficient strategies for onboarding and ongoing training around product and internal processes.
  • Ensure quality training is provided to the clients with doing QA of calls and documentation.
  • Regularly do audits and address gaps of the implementation team with tools for support and additional training.
  • Provide support and ensure process adherence
  • Qualifications :

  • Bachelor’s Degree or equivalent work experience in the software industry
  • Minimum 5-7 years of experience as a Trainer in a corporate environment, with some relevant experience focused on product and process training.
  • Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
  • Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
  • A hands-on approach towards learning & development.
  • Experience working with remote teams.
  • Strong time management and organizational skills with high attention to detail.
  • Excellent verbal and written communication skills
  • Willing to work the night shift.
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