Key Responsibility Areas Assist customers globally through 3 channels : Chat, Phone & Email. Key business geographies are US, CA, ,UK, AU & NZ Remain updated on existing and new products offered on the website Complete all assigned customer cases in a timely manner Customer queries will include : product questions order status order changes shipping website usage Requirements The candidate should have excellent spoken and written communication skills Primary language : English The candidate should be willing to work in rotational shifts Candidates with strong customer orientation are preferred.