OVERVIEW OF THE COMPANY
Hot StarHotstar is one of the fastest growing video-on-demand services. Scratch that. We’re Hotstar. The go-to destination for over 100mn active users who seek anything from award-
winning English shows and movies to regional content to live sports. Our mission is to revolutionize internet entertainment through smart personalization, and by building a global video platform -
talk about taking over the world wide web and the whole wide world. We believe there are only two ways to realize our goals by daring or daring more.
Yeah, that was just for impact.) Feeling gutsy? Join us. : )
Your Key Responsibilities
Evaluating various types of problematic media files and responding to external partners with solutions
Providing technical support to Fulfillment Partners during onboarding & delivery
Educating various internal teams on technical specifications for Video, Audio, and Subtitles
Working with internal Engineering teams to maintain understanding and proficiency of Hotstar systems
Provide discovery and analysis of Fulfillment Partner workflows to collaboratively achieve metrics-based improvements
Lead support efforts with our ticketing platform, be the primary contributor to our Partner Help Center, conduct partner performance analysis
What to Bring
Strong desire to lead the investigation and troubleshooting of media related issues for Hotstar
Passion for teaching & collaboration; being able to distill technical details down to relatable terms and definitions
Ability to communicate and interact with vendors on a global level and frame projects with sensitivity to cultural diversity and industrial variation
History of being the go-to technical problem solver for a group preparing or receiving media
Working experience with ProRes, IMF, TTML, Lambda CAP, WAV, and other common OTT file formats
Extensive understanding of video encoding, subtitling, and QC workflows with an ability to quickly analyze and reconcile problematic files and suggest fixes or alternative workflows
Ability to thrive in a culture based on feedback, innovation, and constant change
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.
We will consider for employment qualified applicants with criminal histories consistent with applicable law.