Expertise and previous experience in heading Enterprise service in Ecommerce
Logistics Telecom, Banking at a Regional / National level
Excellent Communication skills
Prioritization and time management
Creative & analytical thinking
Ability to manage large Team
Expertise in business presentations
Nimble, aggressive and tactful personal
Planning and execution of Annual Enterprise Service Strategy,
Calendarized Key account service engagement and review, develop and execute service improvement
plans
Service Process enhancement and leveraging technology to create value and convenience
propositions for the enterprise customers
Building insightful and automated service reporting tools and dashboards for effective service
operations tracking and review
Ensuring Top Client Account Mapping and KDM engagement to enhance CLTV
End to end Customer Life Cycle Management leading to timely shipment reconciliations and loss
prevention
Standardization of account management processes across the country across customer categories
Implementing Shipper lead service improvement projects and processes 
