National Key Account Manager
Gurugram, INDIA
1d ago
  • Expertise and previous experience in heading Enterprise service in Ecommerce
  • Logistics Telecom, Banking at a Regional / National level

  • Excellent Communication skills
  • Prioritization and time management
  • Creative & analytical thinking
  • Ability to manage large Team
  • Expertise in business presentations
  • Nimble, aggressive and tactful personal
  • Planning and execution of Annual Enterprise Service Strategy,

  • Calendarized Key account service engagement and review, develop and execute service improvement
  • plans

  • Service Process enhancement and leveraging technology to create value and convenience
  • propositions for the enterprise customers

    Building insightful and automated service reporting tools and dashboards for effective service

    operations tracking and review

  • Ensuring Top Client Account Mapping and KDM engagement to enhance CLTV
  • End to end Customer Life Cycle Management leading to timely shipment reconciliations and loss
  • prevention

  • Standardization of account management processes across the country across customer categories
  • Implementing Shipper lead service improvement projects and processes
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