Customer Service Analyst 2
Citi
Mumbai, India
1h ago

The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function.

The overall objective is to ensure accurate reporting and compliance across all product lines.

Responsibilities :

  • Design and analyze moderately complex reports to satisfy management requirements
  • Write specifications for new report programs, spreadsheets and other devices to produce reports
  • Develop and prepare reports and records relating to a particular project
  • Provide basic assistance within a specific section of the company's customer service function
  • Develop and maintain working knowledge of industry practices and standards
  • Recommend appropriate actions to resolve identified problems, as needed
  • Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • 0-2 years of experience in a related role
  • Basic level of experience in a related role (combination of education / experience)
  • Ability to exchange information in a clear and concise way
  • Effective verbal and written communication skills
  • Demonstrated ability to remain unbiased in a diverse working environment
  • Education :

  • Bachelor’s / University degree or equivalent experience
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - IN

    Time Type :

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

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