Associate Product Support Specialist
Eurofins
Bengaluru, Karnataka, India
4d ago

Job Description

POSITION TITLE : Associate Product Support Specialist

REPORTING TO : Manager

REPORTING LOCATION : Bangalore

WORKING LOCATION : Bangalore

SUMMARY OF POSITION AND OBJECTIVES :

The Associate Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support.

They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests.

They will support Change and Problem management process also.

POSITION & OBJECTIVES :

Job description :

1) Develop expertise on in-house applications.

2) Responsible to drive all technical and functional issues towards closure

3) L2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support

4) Creation of ticket and tracking through lifecycle

5) Co-ordinate with L3 support for application bug / enhancement requirement.

6) Support L3 team during implementation.

This role involves 24*5 rotational shifts supporting internal customers (within the organization) and On-Call support.

QUALIFICATIONS AND EXPERIENCE REQUIRED :

BSC / MSC / BC / MCA / MS-IT, BS-IT

  • Excellent analytical and problem solving skills
  • Excellent verbal / written communication skills. Competent in English.
  • Good knowledge on database manipulation skills (like MSSQL / T-SQL scripts / queries)
  • Profile description :

    Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.

    Ability to produce clear written material.

    Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

    Customer focused and goal orientated with keen attention to detail.

    Strong sense of ownership and ability to follow tasks through to completion

    Qualifications

    BSC / MSC / BC / MCA / MS-IT, BS-IT

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