Technical Analyst 4-Support
Aconex
IN, IN,India, Bengaluru
12d ago

Job Description - Technical Analyst 4-Support (18001IQE)

Job Responsibilities / Experience Managing / Administering Oracle EBS (R 12.2) and Database (R 12.x) on Exadata and Exalogic platforms.

Administration, Configuration, Upgrades and Patching of Oracle Applications products (Release 12.2) Planning, Preparation and Execution of Production systems -

Isolate and troubleshoot issues related to various Oracle Application Products, Databases and underlying Operation systems and other Infrastructure components.

Oracle Database administration experience, including performance tuning and monitoring, SQL, and PL / SQLExperience with Database optimizer, including optimizer parameters, parsing mechanism and how optimizer influences in controlling, stabilizing execution plansAnalyze and Troubleshoot SQL queries and provides performance improvement recommendations.

High Availability - Real Applications Clusters (RAC) and Data Guard - Architecture implementation, Installation, Configuration and Administration.

WebLogic Server Administration experience - Troubleshoot, analyze logs and heap / core dumps.Experience in Oracle Enterprise Manager (Release12c) Configuring AMP, WLS Management packsLinux / Unix experience with the knowledge and ability to perform in all of the basic Unix management skills of the OS and the Storage Layer.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction.

A primary focus is to create / utilize automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues.

You are expected to be an expert member of the technical problem solving / problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Services may be frequently provided by on-site customer visits. Leading contributor individually and as a team member, providing direction and mentoring to others.

Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.

7 years experience with Core products or eight years experience with Applications products, BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with 3.

0 GPA OR (for Applications) proven professional / technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

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