Job summary
Join Amazon's HR team and help make a difference for all Amazonians! The Screening Services team supports global screening programs and we are currently looking for a Program Manager to join and focus on developing and managing our WWOps - EMEA / APAC screening programs.
The Program Manager is responsible for analysis of program service levels, quality and vendor metrics and trends, monthly and quarterly business reviews.
They will report on key drivers of our businesses, interacting with internal stakeholders and vendors, taking disparate data to make it actionable, analyzing existing metrics and data, forecasting to plan workflow capacity across geographies, driving special projects designed to maximize efficiency and increase production and maintain compliance.
The program manager should be able to read, write and analyze professional documents with proficiency in both oral and written communication.
The successful candidate will have a demonstrated track record of :
Managing a service, business or product, with demonstrated improvements in results.
Documenting business requirements and specifications, work cross-functionally with customers, legal, service teams, technology, and vendors.
Successful project delivery, particularly deploying global services and technologies at scale.
Tracking and reporting on project or service health, including quality, cost, speed and project status. Must be able to dive deep into data.
Working cross-functionally with multiple stakeholders including business and technical teams.
Demonstrating a bias for action and an ability to deal with great ambiguity
BASIC QUALIFICATIONS
3+ years of program / project management experience and / or relevant Amazon experience · Bachelor’s degree or equivalent experience
PREFERRED QUALIFICATIONS
Thorough command of HR processes
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
Strong written and verbal communication skills, with the ability to clearly articulate business problems and solutions to senior leaders.
Leadership in issue resolution in a deadline driven environment.
Demonstrated ability to work cross-functionality with HR business and technical teams.
Established record of project delivery as project manager.
Comfort / experience communicating and influencing across job levels with both internal and external partners. 
