To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.
DUTIES AND RESPONSIBILITIES
Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses.
Ensure personal preventability and dress in the assigned uniform Receive, inform, guide visitors including co-ordination with employees Responsible for maintaining the telephone registers including call tracking Preparation of database of Client contacts and updating Responsible for maintenance and upkeep of front office Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines Ensure compliance of regulations / requirements of JLL management.
Provide assistance in general administrative activities Provide assistance to the Help Desk as required Contribute to the Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity.
Develop the necessary policies and procedures required for all functions within the scope of Reception To act as a back-up to Help Desk in case of emergency / requirement Responsible for ensuring availability of magazines / brochures and (Client) directory signage Co-ordinate for flower arrangements Assist in utilization of conference rooms Co-ordinate with Facility team for event management
Experience in Front Desk and Back Office processes is required with strong Administration Skills. Strong Customer Service focus excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required.
Graduate in any discipline 3 5 years’ experience in front desk management / reception proven ability to function effectively as part of a team proven ability to initiate and follow through with improvement initiatives
KEY PERFORMANCE MEASURES
See individual Performance Measurement Agreements. Compliance with the Service Level Agreement established between Jones Lang LaSalle and (Client)