creating and monitoring appropriate performance metrics. This position will also act as an escalation point in resolving outstanding issues with internal and external business partners.
Manage and motivate a team of 7-10 employees to drive towards process delivery.
Set the vision, direction, and culture of the team.
Carry out supervisory responsibilities in accordance with Amazon.com s policies and procedures.
Ensures employees growth & development, set priority, drive motivation & engagement for employees.
Review and establish causes for unfavorable trends in the metrics, provide and implement root cause analysis and solutions.
Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload.
Drive standardization and continuous improvement of internal business processes., B.com / MBA / M.com or equivalent degree
5+ years of relevant experience
Applicant need to be in People Management role
Flexible to work in UK / US shifts Prior experience in Payroll
Prior experience in managing service delivery / HR operations
Six Sigma Green Belt certified