About Delphix Delphix is fundamentally changing the dynamics of how companies manage and consume data. Fortune 500 companies depend on the Delphix Data Platform to boost performance for application acceleration, achieve faster migration to the cloud and increase the security of their most sensitive data.
With offices around the world, Delphix is comprised of some of the brightest minds in tech, each of whom believe in the power of data to help accelerate the pace of innovation and better the way we live.
The Position The Sr. Technical Manager provides professional services to assist our clients and / or partners with the successful implementation of Delphix technology.
In addition, the Technical Manager may be called upon to : Support sales efforts (Pre & Post Sales), assist with the development of best practices and processes in a fast changing growth environment, perform training for clients or partners, and perform other duties as needed to run and maintain our business.
The Technical Manager must be able to build high performing teams by putting the right people in the right job at the right time.
Implement the Standard post-sales package for new Delphix clients : kickoff, architecture review, install and config, optimize, train, document
Deliver complex (multi-month) implementations in conjunction with Customer Success and Solutions Architect group
Troubleshoot performance and configuration issues for Delphix clients
Support Sales efforts as a Delphix Subject Matter Expert (SME) with a Business Perspective
Improve Professional Services Offerings by integrating field observations and solutions into the methodology
Feedback client and sales functional needs to Engineering as actionable enhancement requests
Build great TS teams by on-boarding and mentoring both experienced and recent graduate engineers
Align individual interest with business needs and goals (as spelled out by Technical Services Director)
Direct and indirect management of highly skilled engineers and ability to manage a team of engineers through technical escalations efficiently and appropriately
Establish team goals and manage team performance
Monitor Utilization and assist with allocating available resources across overall demand, in conjunction with Technical Services Director and Customer Success Team
Troubleshoot difficult client issues with Engineering and Support
Generate White Papers for advanced Delphix solutions
Create and enhance Training Material
Develop scripts which leverage the Delphix CLI
Hire, retain and develop Technical Services staff
Fosters and maintains a strong culture of customer service and responsiveness among team
Identify and implement changes to methods, processes, systems and technologies to improve TTV
Contribute to strategic direction of Technical Services organization.
8+ years' experience in either SQL Server or Oracle DBMS, with a deep understanding of backup and recovery, log architecture, and connectivity
3+ years' experience in leading a team of highly skilled engineers
Proven enterprise software install and configuration skills
Strong scripting in at least one of these languages Bash shell, Powershell, Python, or Perl
UNIX / LINUX or Windows Sysadmin skills (build software, troubleshoot OS errors, analyze performance bottlenecks)
Strong interpersonal management skills, with a demonstrated ability to make effective decisions in a startup environment
Strong management and organizational skills. Ability to foster a team with an emphasis on high performance and guaranteed delivery
Ability to travel frequently
Professional Services / Consulting experience
Experience with software development methodologies (Agile, Waterfall, XP, etc.) and supporting technologies (bug tracking, source control, change management)
Familiarity with Confluence, Google Apps / Drive, Gmail productivity tools
Demonstrate the ability to indirectly influence others across the organization
Ability to identify issues and risks proactively, predominantly in time to affect outcomes
Ability to interface with executive level management and give senior level presentations
Ability to attract, hire and retain high performing professionals
Ability to encourage unity and productivity in TS team
Experience managing client service teams and personnel
Experience with remote reporting relationships, both up and down
Will be required to work in shifts
Some travel may be required to customer locations inside & outside of India
Need to be able to work independently from home and during travel in an unstructured and fluid capacity in order to meet simultaneous objectives.
Work or travel on a weekend is sometimes required