Senior Technical Manager
Delphix
Noida, NCR , India
3d ago

About Delphix Delphix is fundamentally changing the dynamics of how companies manage and consume data. Fortune 500 companies depend on the Delphix Data Platform to boost performance for application acceleration, achieve faster migration to the cloud and increase the security of their most sensitive data.

With offices around the world, Delphix is comprised of some of the brightest minds in tech, each of whom believe in the power of data to help accelerate the pace of innovation and better the way we live.

The Position The Sr. Technical Manager provides professional services to assist our clients and / or partners with the successful implementation of Delphix technology.

In addition, the Technical Manager may be called upon to : Support sales efforts (Pre & Post Sales), assist with the development of best practices and processes in a fast changing growth environment, perform training for clients or partners, and perform other duties as needed to run and maintain our business.

The Technical Manager must be able to build high performing teams by putting the right people in the right job at the right time.

Primary Responsibilities

  • Implement the Standard post-sales package for new Delphix clients : kickoff, architecture review, install and config, optimize, train, document
  • Deliver complex (multi-month) implementations in conjunction with Customer Success and Solutions Architect group
  • Troubleshoot performance and configuration issues for Delphix clients
  • Support Sales efforts as a Delphix Subject Matter Expert (SME) with a Business Perspective
  • Improve Professional Services Offerings by integrating field observations and solutions into the methodology
  • Feedback client and sales functional needs to Engineering as actionable enhancement requests
  • Build great TS teams by on-boarding and mentoring both experienced and recent graduate engineers
  • Align individual interest with business needs and goals (as spelled out by Technical Services Director)
  • Direct and indirect management of highly skilled engineers and ability to manage a team of engineers through technical escalations efficiently and appropriately
  • Establish team goals and manage team performance
  • Monitor Utilization and assist with allocating available resources across overall demand, in conjunction with Technical Services Director and Customer Success Team
  • Secondary Responsibilities

  • Troubleshoot difficult client issues with Engineering and Support
  • Generate White Papers for advanced Delphix solutions
  • Create and enhance Training Material
  • Develop scripts which leverage the Delphix CLI
  • Hire, retain and develop Technical Services staff
  • Fosters and maintains a strong culture of customer service and responsiveness among team
  • Identify and implement changes to methods, processes, systems and technologies to improve TTV
  • Contribute to strategic direction of Technical Services organization.
  • Required Skills

  • 8+ years' experience in either SQL Server or Oracle DBMS, with a deep understanding of backup and recovery, log architecture, and connectivity
  • 3+ years' experience in leading a team of highly skilled engineers
  • Proven enterprise software install and configuration skills
  • Strong scripting in at least one of these languages Bash shell, Powershell, Python, or Perl
  • UNIX / LINUX or Windows Sysadmin skills (build software, troubleshoot OS errors, analyze performance bottlenecks)
  • Strong interpersonal management skills, with a demonstrated ability to make effective decisions in a startup environment
  • Strong management and organizational skills. Ability to foster a team with an emphasis on high performance and guaranteed delivery
  • Ability to travel frequently
  • Preferred Skills

  • Professional Services / Consulting experience
  • Experience with software development methodologies (Agile, Waterfall, XP, etc.) and supporting technologies (bug tracking, source control, change management)
  • Familiarity with Confluence, Google Apps / Drive, Gmail productivity tools
  • Demonstrate the ability to indirectly influence others across the organization
  • Ability to identify issues and risks proactively, predominantly in time to affect outcomes
  • Ability to interface with executive level management and give senior level presentations
  • Ability to attract, hire and retain high performing professionals
  • Ability to encourage unity and productivity in TS team
  • Experience managing client service teams and personnel
  • Experience with remote reporting relationships, both up and down
  • Working Conditions

  • Will be required to work in shifts
  • Some travel may be required to customer locations inside & outside of India
  • Need to be able to work independently from home and during travel in an unstructured and fluid capacity in order to meet simultaneous objectives.
  • Work or travel on a weekend is sometimes required
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