Operations Consultant
Franklin Templeton
Hyderabad, Andhra Pradesh, India
1d ago

Job Description

At Franklin Templeton, everything we do is focused on one thing delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge.

Over 12,000 employees working in 34 countries around the world are dedicated to servicing investment solutions for our clients in more than 160 countries.

For more than 70 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

What is the Operations Consultant responsible for?

  • The Operations Consultant will be responsible for leading and participating in continuous improvement initiatives and projects.
  • When necessary, this position provides production support by analyzing and troubleshooting production issues and assisting in the day to day operations

    What are the ongoing responsibilities of Operations Consultant?

  • Lead and / or support operational business process improvements and initiatives related to functional business unit
  • Develop and define requirements, solution design, testing and training, throughout the project lifecycle
  • Ensure all department staff are engaged throughout the process and prepared for deployment
  • Leading and / or supporting testing activities, related to a new project or any initiatives
  • Lead team meetings, address issues, and drive team to complete activities timely
  • Address and / or escalate when needed, issues are preventing the team from moving forward
  • Provide training & overviews to support upcoming changes, to ensure staff are aware and prepared for the changes
  • Experience using tools like Alteryx would be added advantage
  • Project Support :

  • Providing weekly updates on project status’, upcoming milestones, issues or items requiring attention and related mitigation plans
  • Coordinating with all end users impacted by the initiative ensure full understanding and testing in a timely manner, well in advance of deployment
  • Coordinate and / or provide training on new activities being deployed into production
  • Production Support :

  • Research production issues independently and with minimal guidance
  • Liaise with FTT to seek and / or validate solutions
  • Conduct testing, when needed, including defining and executing test cases
  • Escalate issues to supervisor, when appropriate
  • Provide subject matter expertise on activities impacting production issues and support needs
  • Process Improvement :

  • Drive for solutions by constantly looking at reducing risk and streamlining processes
  • Suggest and / or support new ideas to promote efficiency and reduction of risk
  • Follow-through on activities required to implement approved ideas
  • Creating and generating regular & ad-hoc metrics for functions being performed
  • Stay current on industry emerging issues, market initiatives and legislation
  • Keep team members informed on issues, solutions and progress, to leverage staff in other sites and groups, to ensure global coverage and support
  • Act as business continuity back-up and participate in exercises as necessary
  • What Ideal Qualifications, Skills & Experience Would Help Someone To Be Successful?

  • Solid Understanding Of All Security Types
  • Bachelor’s Degree In Accounting, Finance Or Economics Preferred Or 4- 7 Years Experience In Financial Services / Securities Processing
  • Experience Using Tools Like Alteryx Would Be Added Advantage
  • The Alteryx Analytic Process Automation (Apa) Platform Delivers End-To-End Automation Of Analytics, Machine Learning, And Data Science Processes;
  • Enabling The Agility Needed To Accelerate Digital Transformation. With The Alteryx Apa Platform You Can Automate Processes, Embed Intelligent Decisioning, And Power Your People To Deliver Faster, Better Business Outcomes

  • Proficient In Microsoft Office, Specifically, Excel, Word, Powerpoint, Visio And Outlook
  • Proficient In FTS Applications
  • Additional Desirable Qualifications :

  • Ability To Work Independently
  • Comfortable Working On Issues Or Projects That Are Not Developed Out And / Or Minimal Information Is Known At The Time
  • Knowledge, Skills and Abilities :

  • Solid Understanding Of All Security Types
  • Strong Knowledge Of Fti’s Internal Systems
  • Excellent Verbal And Written Communication Skills
  • Strong Attention To Detail
  • Ability To Work Independently And As Part Of A Team
  • Ability To Multi Task
  • Ability To Perform Effectively Under Pressure
  • Ability To Maintain Flexibility And Manage Conflict Professionally
  • Willingness To Continually Expand Knowledge Base.
  • Effective Interpersonal Skills
  • Problem Solving and Decision Making :

  • Advanced Problem Solving Skills And Ability To Independently Research Issues To Support Problem Resolution
  • Good Understanding Of The Investment Management Industry & Financial Markets
  • Ability To Make Decisions Based Upon Risk Mitigation
  • Physical Requirements :

  • Ability To Sit In One Place For Extended Periods Of Time
  • Ability To Hear And Speak To Employees And Outside Business Associates On The Phone And In Person
  • Requires Moderate Right And Left Hand Coordination For Use Of Personal Computer
  • Ability To Articulate Information To Both Internal And External Customers In A Manner That Is Clearly And Easily Understood
  • Ability To Interpret Letters And Numbers On A Personal Computer Screen And On Memos, Reports And Other Documents
  • Ability To Maintain A Professional Image
  • Desired Leadership Skills :

  • Ability To Guide Team Members To Collective Decision And Completion Of Tasks On Time
  • Travel Requirements :

  • Travel May Be Required To And From Fti Offices, As Well As To Attend Periodic Industry Events
  • What makes Franklin Templeton Investments unique? In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

    Highlights of our benefits include :

  • Professional development growth opportunities through in-house classes and over 150 Web-based training courses
  • An educational assistance program to financially help employees seeking continuing education
  • Medical, Life, and Personal Accident Insurance benefit for employees. Medical insurance also covers employee’s dependents (spouses, children and dependent parents)
  • Life Insurance for protection of employees families
  • Personal accident insurance for protection of employees and their families
  • Personal loan assistance
  • Employee Stock Investment Plan (ESIP)
  • Onsite fitness center, recreation center, and cafeteria
  • Cricket grounds and gymnasium
  • Library
  • Health Center with doctor availability
  • Tuition Assistance Program
  • HDFC ATM on the campus
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