Applications Analyst, Order Management
Mast Global
Bangalore, Karnataka, IN
15d ago

Description PURPOSE : Responsible for design, configuration, Operations of, and Integrations into, the Manhattan Order Management system RESPONSIBILITIES :

  • tConsistently demonstrate L Brands enterprise and functional competencies.
  • tResponsible understanding integrations into the Manhattan Order Management System.
  • tExecutes Level 1 support and troubleshooting if an integration problem is discovered.
  • tAble to analyze issues and triage to the appropriate development team when necessary.
  • tCapable of leading all troubleshooting activities to completion.
  • tUnderstand data mapping into and out of the Manhattan Order Management System in order to support Functional Business requirements for the project and future business requirements.
  • tUnderstands and can execute configuration changes within the Manhattan Order Management system
  • tExecutes Level 1 support and troubleshooting
  • tCapable of making the necessary configuration changes to resolve issues.
  • tUnderstands and can execute workflow changes within the Manhattan Order Management system
  • tCapable of leading through completion of any level 2 or above support if vendor needs to be involved
  • tAbility to query and analyze the data within the Manhattan Order Management system for troubleshooting purposes, or business questions around the functionality of the system.
  • Qualifications QUALIFICATIONS :

  • t3 years experience in full-time, hands-on role supporting enterprise level software applications.
  • tHand on experience with data analysis, building interfaces, ETL process, and / or reporting processes.
  • tExperience in SCI reporting a plus.
  • tUnderstanding of agile methodologies such as Scrum or Kanban.
  • tProven ability to effectively support projects cross-functionally and meet deadlines in a fast paced environment.
  • tAbility to thrive in a fast paced, multi-task environment.
  • tIntegration experience with commerce websites in a retail environment preferred.
  • tWorking knowledge of MS word, Power point and Excel.
  • tStrong interpersonal skills necessary to interact with IT team, Off Shore team members, management and user community.
  • tExcellent oral and written communication skills - with proven ability to present technical issues to customers in a clear and understandable manner.
  • tStrong organizational skills, detail oriented.
  • tProven ability and desire to inspire and mentor team members.
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