Description PURPOSE : Responsible for design, configuration, Operations of, and Integrations into, the Manhattan Order Management system RESPONSIBILITIES :
tConsistently demonstrate L Brands enterprise and functional competencies.
tResponsible understanding integrations into the Manhattan Order Management System.
tExecutes Level 1 support and troubleshooting if an integration problem is discovered.
tAble to analyze issues and triage to the appropriate development team when necessary.
tCapable of leading all troubleshooting activities to completion.
tUnderstand data mapping into and out of the Manhattan Order Management System in order to support Functional Business requirements for the project and future business requirements.
tUnderstands and can execute configuration changes within the Manhattan Order Management system
tExecutes Level 1 support and troubleshooting
tCapable of making the necessary configuration changes to resolve issues.
tUnderstands and can execute workflow changes within the Manhattan Order Management system
tCapable of leading through completion of any level 2 or above support if vendor needs to be involved
tAbility to query and analyze the data within the Manhattan Order Management system for troubleshooting purposes, or business questions around the functionality of the system.
Qualifications QUALIFICATIONS :
t3 years experience in full-time, hands-on role supporting enterprise level software applications.
tHand on experience with data analysis, building interfaces, ETL process, and / or reporting processes.
tExperience in SCI reporting a plus.
tUnderstanding of agile methodologies such as Scrum or Kanban.
tProven ability to effectively support projects cross-functionally and meet deadlines in a fast paced environment.
tAbility to thrive in a fast paced, multi-task environment.
tIntegration experience with commerce websites in a retail environment preferred.
tWorking knowledge of MS word, Power point and Excel.
tStrong interpersonal skills necessary to interact with IT team, Off Shore team members, management and user community.
tExcellent oral and written communication skills - with proven ability to present technical issues to customers in a clear and understandable manner.
tStrong organizational skills, detail oriented.
tProven ability and desire to inspire and mentor team members.