Consultant - PMO
Axa Business Services Pvt Ltd
Bengaluru / Bangalore, INDIA
6d ago
source : TimesJobs

Consultant - PMO Overview Will be responsible for supporting the Group Operations team towards deployment, maintenance, training, support and integration of Operational Resilience tools Key responsibilities Manage day to day operations within the team Responsible to coach, mentor the team and assist them in up-skilling the process Lead the team in all process, operational aspects and manage client relationship smoothly with nil escalations Expert assistance with tool queries raised by the users and the entities Understand and develop ability to quickly adapt, learn & deliver across different modules of the tools Provide customised support to different AXA Group entities Should be able to meet strict timelines and adhere to all SLAs Document operational policies, procedures, creation of process maps and maintain process standards Should understand customer needs and provide adapted solution / assistance Should be able to foresee upcoming risks and opportunities in respective domain and act upon those (Ensure a zero surprise framework) Takes input from supervisor, peers and appropriately implement action items Key skills Prior expertise in Operational Resilience Tools and Risk and Compliance preferable Should be a self-starter requiring minimal supervision and driving excellent results 8 to 10 years of professional experience Experience in setting up a team from scratch and team handling Good knowledge of MS Office Tools, SharePoint, etc.

Experience in UAT testing, managing deployments, pre-production and production Report SLAs and other metrics to clients periodically Excellent communication and customer management skills Experience in working with diverse groups of people Graduate from a recognised University

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