Member of Technical Staff –
Athenahealth, Inc.
Chennai, India
3d ago

We are seeking individuals who bring a solid technical knowledge and want to continue expanding their skills. The India-

based team will be responsible for Network, Systems, Telecom, Audio / Visual, Endpoint Administration, and Monitoring. Monitor athena’s infrastructure which includes all Servers (Linux & Windows), Networks & Databases.

But enough about us; let’s talk about you : This MTS role requires expertise to install, troubleshoot, and monitor our corporate networks.

While the focus of this role will be network operations, individual must have a desire to learn new skills and be cross trained in the disciplines.

The Team : The team provides a deeper level of support to corporate network infrastructure by utilizing multiple monitoring tools & builds an effective partnership with other Technology services teams such as core Network, systems engineering & operations to build a reliable & scalable infrastructure for our corporate network infrastructure.Job Responsibilities

The Team : Job Responsibilities

Troubleshoot wireless networks & end user issues by providing hands-on 1st level troubleshooting and triage of any issues, alerts or requests in all athenahealth corporate environments.

Be a central point of contact for internal teams and vendors as issues arise

Deploy data circuits, firewall rules and other changes created by Engineering teams

Respond to incidents and inbound requests through all channels by following standardized operating procedures (SOPs)

Monitor network platforms for problems from a central location. Analyze problems, follow standard operating procedures to perform troubleshooting and incident response on systems

This position works with a rotating on-call 24 x 7 support team responding to critical events and situations outside normal work hours.

Provide in-depth problem analysis and resolution.

Experience working with a Fault Management tool such as Monolith / Assure1, Netcool, Zabbix, SolarWinds, Nagios / iCinga, Kibana, Grafana, Splunk, xMatters & Thousand Eyes etc.

Strong scripting knowledge (Python / Shell / Ruby)

Typical Qualifications

Team-oriented approach and excellent communication skills to meet business goals.

3+ years of experience in installing, troubleshooting network, network monitoring, analytics tools and circuits

2+ years of technical experience with JunOS, Cisco ASA’s, Aruba wireless, or equivalent platforms

About athenahealth

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