Technical Program Management, Client Success
Google
Hyderabad, Telangana, India
2d ago

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.

You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company.

You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us and we want Googlers to stay and grow when they join us.

As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

The Client Success team focuses on understanding the client's business needs and is responsible for client retention and success.

Google is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on users around the world.

At Google, engineers not only revolutionize search, they routinely work on scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world.

From Google Ads to Chrome, Android to YouTube, social to local, Google engineers are changing the world one technological achievement after another.

Minimum qualifications :

  • Bachelor’s degree in Computer Science, a related engineering field, or equivalent practical experience.
  • 2 years of experience in program management.
  • Experience working with underrepresented groups and / or community outreach.
  • Preferred qualifications :

  • Experience with Agile methodologies, and domain experience in one or more of the following : contact center management and related technology, case management, and / or workforce management.
  • Ability to develop effective partnerships and align stakeholders across a diverse functional landscape.
  • Excellent collaboration, information gathering, and strategic plan development skills, and ability to influence others without direct authority.
  • Manage end-to-end client solutions (from requirements to launch) for individual clients using standardized products provided by Customer Conversations Platform (CCP) and our technology partners.
  • Propose and define custom programs and / or experiments to effectively solve clients’ business and operational problems in the contact center domain.
  • Develop and scale client engagement programs like user forums, user demos, quarterly business reviews, quarterly platform releases, program newsletters, etc.
  • Represent the customer in discussions with CCP Product Management and Engineering. Bring forth client pain points, business goals, and product usage, and provide input to the product prioritization process.
  • Act as the trusted point of contact for each client within CCP.
  • Bachelor’s degree in Computer Science, a related engineering field, or equivalent practical experience.
  • 2 years of experience in program management.
  • Experience working with underrepresented groups and / or community outreach.
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