Associate Principal Analytics Consultant
24/7 Customer
Bangalore
7d ago
source : Shine

Who we are :

At 24 7, we manage consumers and the journeys they take to get things done with a company. We build solutions that simplify the common journeys a consumer undertakes.

A consumer journey is a series of interactions that lead to a specific outcome for the consumerone that can be as complex as resolving questions about a first bill or as straightforward as a credit card fraud alert.

Our cloud based application suites, powered by our 24 7 Predictive Experience Platform, are tailored to industry-specific consumer journeys.

These applications resolve the common issues that cause problems for the consumer and escalate costs for the enterprises.

The 24 7 platform powers these interactions across all your self-service and agent-assisted channelsonline, speech, or mobile.

What we do :

The Data Sciences team is responsible for building and implementation of state-of-the art predictive solutions that address consumer needs across the life cycle of their interactions with our clients.

We are developing the science of intuitive consumer experience using machine learning, artificial intelligence, data mining, statistics, natural language processing and text mining.

We drive non-linear business outcomes for our clients using Data Science. Data Science is the business we are in!!

Educational Qualification :

  • Bachelors / Master degree in Computer Science / Computer applications / Machine learning / Statistics / Mathematics OR
  • Engineering degree with relevant analytics experience
  • Key Expectations : Revenue delivery :

    Revenue delivery :

  • Understand clients business to be able to articulate the business problem, create relevant solutions for the same using technical knowledge and deploy the solutions to drive revenue
  • Build predictive models, work closely with manager, the R&D team and deployment team to ensure they are correctly deployed, track their performance &
  • optimize the same independently

  • Work independently with ownership to manage and drive outcomes on at least one account while working with teams and support on multiple accounts
  • Own and execute projects end to end independently keeping in mind standardisation and scale across accounts
  • Collaborate and work closely with several key stakeholders to drive revenue generation-account managers, sales, engineering, product, R&D
  • Experience & skills

  • 7+ years of relevant analytical experience in product / service companies-retail, telecom, hospitality and financial verticals preferred.
  • Digital web experience preferred.

  • Ability to code in SQL, R, Java, Python, SAS and do text mining
  • Good working knowledge of predictive modelling and data mining-machine learning knowledge a key differentiator
  • Excellent communication skills
  • Ability to work in unstructured environments and with multiple stakeholders
  • Delivery focus
  • Self starter, High motivation to learn and grow
  • Compensation

    We offer competitive salary, health benefits, facilities like cab, gym etc. You'll be joining a bunch of geeks who love to innovate.

    Looking forward to hear from you soon.

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