Product Manager
CO E&A Customer Operations EMEA & APAC
Noida, Uttar Pradesh, India
3d ago

About Nokia At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally.

Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.

Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity.

A truly global company, we are 160 nationalities working in more than 100 countries. About Customer Operations Our Customer Operations (CO) organization is the primary interface with communication service providers.

The CO organization has a comprehensive global presence and is active in approximately 120 countries. Its organizational structure ensures that our customers benefit from dedicated management attention and from our teams’ deep understanding of local markets.

This approach enables Nokia to maintain strong customer relationships. Customer Operations is also responsible for project delivery, ensuring strong alignment between our customer-facing sales and delivery teams in each account. Job Description

  • 10+ years of experience with very good understanding of Telecom domain knowledge to understand requests from customers & vast product management experience (SW, HW & Apps) & has responsibilities as
  • Own strategic & tactical architecture initiatives of SPIDER product (HW, SW & Applications) ; Ensure reference Architecture compliances & adherence in product ;
  • Ensure SPIDER has key USPs & Innovative features

  • Product specification (Create & Review) , Concept creation & maintenance of product release lifecycle with customers
  • Responsible for product planning & release planning, delivery & operations
  • Translate users’ requests into Spider features (sometimes synthesis of requests coming from several users); user’s telecom language not always understood by dev team
  • Answer questions from existing users or potential new users about Spider; so that dev team can focus on development
  • Work on Key customer case studies & provide efficient optimize planned network using SPIDER
  • Help user’s with complex requests on big projects; such a knowledge implies working full time on the tool during several months
  • Job Responsibilities & Competencies 10+ years of experiecne with v ery good understanding of Telecom domain knowledge to understand requests from customers & vast product management experience (SW, HW & Apps) & has responsibilities as

  • Own strategic & tactical architecture initiatives of SPIDER product (HW, SW & Applications) ; Ensure reference Architecture compliances & adherence in product ;
  • Ensure SPIDER has key USPs & Innovative featuresProduct specification (Create & Review) , Concept creation & maintenance of product release lifecycle with customersResponsible for product planning & release planning, delivery & operationsTranslate users’ requests into Spider features (sometimes synthesis of requests coming from several users);
  • user’s telecom language not always understood by dev teamAnswer questions from existing users or potential new users about Spider;
  • so that dev team can focus on developmentWork on Key customer case studies & provide efficient optimize planned network using SPIDERHelp user’s with complex requests on big projects;
  • such a knowledge implies working full time on the tool during several months

    Qualifications Bacheor of Engineering / B.Tech in Electronics & communication / Computer Science

  • Writing excel macros in Visual Basic for some exports to other tools;
  • Allows dev team to take decisions related to development technologies; values team opinion about features; takes into account comments from dev team;
  • Sets reasonable timelines; doesn’t have weird expectations; understands delays when they appear if there are reasonable explanations because he has programming background ; openminded;
  • Knowledge of SCRUM method;
  • Doesn’t put theory before practice;
  • Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.

    We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

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