Candidate who can join immediately / short notice can applyLocation : Focus Edumatics Pvt Ltd.# 31, 4th Floor, Above A2B restaurant,Hebbal Outer Ring Road,Bdhadrappa Layout, Nagashettyhalli,Bangalore-
560 094.Job DescriptionShould possess experience as Customer Support Executive in an international calling process. Should be proficient in speaking and writing English Language.
Maintain customer focus at all times and respond to customer enquiries over e-mail, and Call using Best Practice guidelinesEnsure all customers' queries are investigated and resolved, escalating issues if appropriate, to the Team LeadsTake ownership of queries and proactively follow through to resolutionMaintain knowledge of all Existing and Upcoming launches.
Must be willing to work in Night Shifts as per business requirement for US Time ZoneCandidates should be ready to work 6 days / week with rotational Week OffsBengaluru, Bangalore Urban