Strong knowledge of F&A AR domain primarily Cash Application in the AR collections space (Cash, Cheque, EFT postings)
Proficiency and hands-on knowledge in SAP : specifically - Cash application functionality of SAP, Reconciliation, investigating suspense / unallocated cash etc.
Knowledge and proficiency in 3rd party applications used in cash applications JP Morgan, Pay Connexxion etc.
Has experience in complex transitions in the F&A domain
Experience in service delivery specific to metrics management and handling client calls
Experience in Insurance F&A domain- Back office Operations preferred
Ability to handle voice calls to make direct contact with brokers and agents for clarifications on payments received / further information needed
Demonstrated experience in handling efficiency based Six Sigma projects
Advance Level knowledge of Microsoft Office applications like, Word, Excel, PowerPoint etc.
Demonstrates analytical, critical thinking and problem solving skills
Able to handle multiple tasks and shifting priorities in a challenging environment
Willing to render extended work hours as necessary
Soft Skills and Abilities
Experience interacting with end clients via written or verbal medium
Problem identification and analytical ability.
Excellent interpersonal skills and able to drive performance and motivate the team
Ability to work with cross-cultural staff.
Self-initiative, drive and zeal for continuous improvement.
Planning skills - ability to prioritize the tasks and deliver assigned task per deadlines.
Coaching and Feedback ability
Flexibility of working in shifts in a 24x7 environment
Able to handle complex / critical situations
Six Sigma Orientation