Relationship Manager - Bancassurance- Surat
Tata AIA Life
Surat, India
1d ago

A. Position Overview

Position Title : Relationship Manager

Department : Bancassurance Channel

Level / Band : Executive - 201

Role Summary : - Visit partner branches and interact with Bank branch managers - Ensure sales targets assigned are met on every parameter - Interact with customers to explain the products and solutions - Help branches mapped to her / him help achieve insurance sales targets

B. Organizational Relationships

Reports To : Cluster Manager / Regional Sales Manager

C. Job Dimensions

Geographic Area Covered : Branches

Stakeholders - Internal Supervisors, Ops, Underwriting, Legal

D. Key Result Areas

Partner and Client Management

  • Exceeding branch level targets (NB, renewal, STP, digitization, product mix etc)
  • Interact with the Bank branch teams and customers to explain the products and promote the brand
  • Sales and support to all branches assigned - complete documentation, medicals, close pending documentation.
  • Drive local contests and engagements to engage teams
  • Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life
  • Maintain good relationship with Bank Branch manager - interact with him regularly to assess business status. Take help from them to push & motivate them to maintain productivity
  • Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
  • Aid the bank branches to adopt new processes and technology Ensure sales targets assigned are met on every parameter
  • Assist Branch team to ensure their insurance targets are met by providing sales support, correct training, product updates, sales information.
  • Align partner to ensure both teams are working towards the same goal
  • Customer service

  • Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.
  • Technical

  • Good product knowledge
  • Working knowledge of MS Office
  • Essential

  • Interpersonal skills
  • Communication skills
  • Creative thinking skills
  • Teamwork Skills
  • Influencing skills
  • Relationship Building skills
  • Decision making skills
  • Desired

  • Supervising / Leadership skills
  • F Incumbent Characteristics

    Essential

    Desired Qualification : Graduation, Insurance specific training

    Experience : 2 to 4 years of work experience in Insurance / Financial Service Background, Public Sector Bank partner work experience would be preferable

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