Role and Responsibilities This role manages multiple Compliance Teams servicing multiple categories and different tasks. The individual would be responsible for the overall planning, budgeting, growth, delivery, process efficiency, and productivity for their respective workgroups.
The individual would have targets on process standardization and automation, building customer confidence through quality delivery, robust processes, and sound reporting metrics.
The individual would be responsible and be a point of escalation for the delivery by the teams reporting to him / her. Key activities include Work with the Legal and Product compliance teams to identify compliance requirements, design and build operational processes and testing mechanisms in order to meet regulatory requirements Work with Regulatory authorities and other compliance teams during compliance audits, drive the redesign and update of compliance processes, making recommendations to leadership on opportunities for risk mitigation based on established risk tolerance Collaborate with involved stakeholders to ensure vendors and sellers comply with legal requirements Ensure recurring audit reports to track compliance, measuring product and program-level risk based on an established framework or risk tolerance Drive operational efficiency and compliance risk measurement through the program and multi-functional teams monitoring and coordination Drive the metrics and reporting the efficiency of the team where required Recommends opportunities to business partners and tech teams / leaders for leveraging innovative technologies in the market in order to meet risk management need Key Performance Areas People Management (leadership role, managing Area Manager, team management, floor control, and retention) Build risk management awareness within organizations Operate in alignment with regulatory requirements Sets balanced goals across teams to optimize performance against organizational goals and employees development Formulate, Implement, Track career path & Individual Development Plans of compliance teams Co-owner in the process of budget planning Other Details Keywords SLA, TAT, C-SAT, Accuracy, E-SAT, Process Improvement, Process excellence , People Management (Manager of Manager) Industry Internet / Ecommerce Employement Type PERMANENT Overview Location Bengaluru Job Title Sr.
Operations Manager Experience 12.0 yrs - 18.0 yrs CTC INR 40.00 lacs - 45.00 lacs