Transaction Processing Analyst
Accenture in India
Mumbai, India
6h ago

Objectives of Role

  • To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement
  • Main Accountabilities

    Operational Responsibilities

  • Implement practices to improve operational efficiencies
  • Investigate warranty claims, facilitate recovery, and assign appropriate responsibilities
  • Conduct and review monthly reporting
  • Running queries
  • Verification and analysis of warranty claims based on available external resources (e.g. Assist, parts catalogs, sales information)
  • Documenting and adding comments
  • People Management Responsibilities

  • Good team player
  • Coach rest of the team on quality aspects or new learning when required
  • Required skills :

  • Interpersonal skills to deal with suppliers, warranty engineers, etc
  • Data processing accuracy, detail oriented, and ability to evaluate / research a warranty claim
  • Expert level capability in use of desktop software (MS Office Suite, with focus on Excel)
  • Organized, timely, pro-active and highly productive
  • Strong written communication in English
  • Attention to detail and ability to multi-task
  • Any Graduation with 2 - 4 years of relevant experience
  • Preferred :

  • Experience in Warranty
  • Experience with suppliers and strategic sourcing
  • Mechanical knowledge of machinery
  • Graduate

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