Technical Account Manager
Mumbai, Maharashtra, IN
6d ago


Responsible for helping customer derive value from Operations. Responsibilities will vary depending on the level and experience of the individual.

The consultant will work as part of a project team to deliver analytical, solution-oriented services to Fortune 500 clients.

Based upon experience, specific responsibilities may include :

  • Accountable for operations customers success.
  • Ensure adoption of the solution for customers during operations. Conduct workshops / trainings to help customer boost adoption.
  • Responsible for S2P production support and enhancement activities and a liaison with business process owners to validate requirements for changes to processes and recommend best practices across S2P process.
  • A functional subject matter expert of the Source to Pay process; including supplier on-boarding, purchase requisitioning, sourcing, and contracts, and payables.
  • Identify issue pattern and work with product management and engineering team for system resolution
  • Customer advocate within the Zycus for issue resolution / functionality & feature prioritization
  • Support pre-sales activities, which includes : responding to RFPs; attending and presenting demos.
  • Support COE development initiatives, which includes knowledge management, point of view development, services standardization, etc.
  • Identify, nurture the cross-sell and up-sell opportunities, demo, ROI and product capabilities to existing customers.
  • Collaborate with other functional and technical teams on business needs, information, applications, and long term plans while helping to ensure integration with strategic plans.
  • Manage business process mapping, process re-engineering and gap analysis. Recommend opportunities for streamlining, consolidating and optimizing processes.
  • Provide application expertise and support strategic initiatives aimed at enhancing productivity, and delivering process efficiencies.
  • Recommending road maps to close performance gaps and developing high level implementation plans
  • Requirements

  • 5-7 years’ consulting experience in Source to Pay and / Procure to Pay solutions required and experience in systems applications consulting, either internally or via an IT organization or externally with a consulting firm or software provider.
  • 5+ years of experience implementing Cloud Procurement suites such as Ariba, Coupa, Ivalua, GEP SMART etc.
  • Hands on experience in configuring, testing and implementing Source to Pay and / Procure to Pay solutions required
  • Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits.
  • Strong customer facing skills, ability to influence and motivate internal / externals teams and vendor partners.
  • Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live.
  • Experience in configuring and delivering software demonstrations are mandatory.
  • Deep understanding of Procurement related processes including Source-to-Pay (both upstream and downstream), Contract Lifecycle Management, Supplier Management, Category Management, Spend Analysis etc.
  • Education & Background

    Graduation / Post Graduation (Full time) from Tier 1 Institute / B-School is must


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