Job Description - Technical Analyst 3-Support (190003RK)
Oracle provides the world's most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products, ensuring maximum availability of Oracle customer’s systems and helping them to benefit from running the latest Oracle technology and applications.
Additionally, GPS works closely with our Development organisation on ensuring absolute product quality and provides high quality content for the online knowledge databases.
We are looking to recruit a Customer Support Engineer in our Oracle Middle Ware Support team.The support engineer in this competency are responsible in assisting customers with managing their Installation, Maintenance and Administration of Middle Ware products.
Technical Skills : 4 to 10 years experience in the following area, SOA - BPEL, Adapters, Mediator, MFT, Oracle Service Bus(OSB), BPM, B2B, BAM.
Good knowledge in Cloud Concepts.Knowledge in ICS, Oracle Integration Cloud, Process Cloud, SOA Cloud Service(SOA CS), API Cloud Service.
Servers and Tools : Experience in Application Servers such as Weblogic Server, Websphere etcEssential Skills : Strong troubleshooting and Analytical Skills.
Strong customer support and client relation skills, Excellent Communication Skills. Good Team player
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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-
Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.
Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment.
May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.
e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.
e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)