Officer - Retail Banking Operations
Standard Chartered
Chennai, India, ASEAN & South Asia
6d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -

one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities & Our Ideal Candidate Domain Capabilities

Product / Domain Knowledge

  • Able to perform rule based technical work which are straight forward and repetitive
  • Has basic understanding of processes and products
  • Should possess basic knowledge on the credit card product
  • Possesses and applies technical expertise to his area of work
  • Keeps up to date with changes to products and processes
  • Should be aware on the process changes communicated by TL / Unit Manager
  • Process Management

  • Able to quickly adapt to changes with regards to process, projects etc
  • To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals.
  • Deliver required output in TAT and Accuracy
  • Capacity Planning

  • Possess ability to understand the work plans and organizes their own work effectively
  • Able to identify sudden changes at a transactional level
  • Raises issues when they see the task is at risk
  • Completes work as assigned
  • Operational risk Management

  • Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
  • Escalates issues to senior management within parameters of role
  • Describes the fundamentals of operations risk
  • Awareness on transactional level fraud
  • Precision Accuracy

  • Performs tasks accurately and thoroughly; double-checks the accuracy of the process
  • Handle all transactions as per the laid down policies and procedures.
  • Able to understand what "quality work" is and should strive to contribute towards it.
  • Client Centric

  • Able to create impact directly or indirectly through professional behavior and appearance.
  • Understands that the action he / she does has an impact on the customer directly or indirectly.
  • Understands basic customer service requirements and relates error free processing to customer service
  • Responds promptly in an efficient and accurate manner as per the required TATCommunication
  • Communication

  • Ability to communicate clearly so as to be understood by the recipients.
  • Ability to understand instructions and written documentation clearly and accurately
  • Problem Resolution

  • Understands the situation and perform right escalations
  • Being able to provide data for performing root cause of the problem
  • Ability to speak up when in disagreement and opposition
  • Ability to understand the existence of crisis and conflicts
  • Able to work in a team with good interpersonal skills
  • Stakeholder Management

  • Understands and knows who the stake holders are and meets SLAs.
  • Able to provide timely and accurate response to queries / request raised by Stakeholders
  • People Management

  • Able to co operate and work as a team in an open and approachable style.
  • Be good team player taking team’s goals in to consideration.
  • Change Management

  • Understands the need for change and willingly accepts it
  • Able to quickly adapts to changes with regards to process, projects, behaviour etc
  • Ability to look beyond self interest to collective interest
  • To positively respond to the pace of change
  • Data Analytics

  • Able to analyze the process to understand the dimensions of the job
  • Qualifications B.Com, BBA, BBM, BA Economics

    Freshers and less than 2 years of experience. Below mentioned skills are preferred s

  • Telecom Operator
  • Data Entry Operator
  • Typing Skills
  • Reading Comprehension
  • Apply
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