Responsibilities : o Working with customers / employees to identify computer problems and advising on the solution o Logging and keeping records of customer / employee queries o Analysing call logs so you can spot common trends and underlying problems o Updating self-help documents so customers / employees can try to fix problems themselves o Working with field engineers to visit customers / employees if the problem is more serious o Testing and fixing faulty equipment Skills : ¢ An ability to assess each customer / employee's IT knowledge levels ¢ Ability to deal with difficult callers ¢ Good analytical and problem solving skills ¢ Good interpersonal and customer care skills ¢ Good accurate records keeping Skills : - Sales, Tech Support and Inside Sales