Band 7 | Retail Sales Officer
Chennai, India
2d ago

Job Description

Job Description : Retail Sales Officer

Job Details

To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assisting them in choosing the desired product and completing the sales transaction

  • Customers
  • Regional teams
  • VM team
  • Merchandising team
  • Support teams
  • Behavioural Skills

  • Customer Centricity
  • Delivers Results
  • Nurtures Relationships
  • Passionate about our Categories & Products
  • Knowledge

  • Sales / retail experience
  • Process Contributions

    Performance Measure

    Sales : Product Sales

    1. Receive and engage with the customer to understand the customer's requirement

    2. Introduce the various product offering to the customers and facilitate customer buying decision

    3. Prepare the estimate of the products selected and completing the sales transaction

    4. Achieve category wise sales target for the allocated section

    5. Assist the customer in a sales return or repair work

  • Store operating policy
  • Increase in customer satisfaction score
  • Increase in revenue
  • Sales : Retail Operations : Store Management

    1. Adhere to the standard operating procedures in the store

    2. Adhere to cost savings practices undertaken in the store

    3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment

    4. Ensure proper and attractive display of the products at the appropriate counter

    5. Transfer the stock to the locker at the close of the day

    6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft

    7. Monitor the dead stock and liaison with the store manager to minimise the same

    8. Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall

    9. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes

  • Store management
  • Adherence to policies
  • Sales : Retail Operations : Feedback management

    1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings

  • Feedback mechanism
  • Increase in customer satisfaction score
  • Retail operations : Field sales operations management : Customer complaint resolution

    1. Manage customer queries and complaints as per the company guidelines

  • Complaint resolution policy
  • Customer satisfaction scores
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