About the role :
The HR Senior Associate is accountable for supporting service delivery related to the US & Canada Total Rewards Programs (Heath & Insurance, Disability, Benefits and Pension etc).
The role will be responsible for updating HR Tools, processing invoices, Vendor liaison, Service escalation mgmt with appropriate team / vendor etc.
Position will also be responsible for supporting the Benefits and Disability SPA Boxes and reviewing participant and HRBP issues and ensuring proper team responds.
The role provides reporting as well as support / training to the HR team.
Job Summary :
Reviews participant & HRBP escalations via SPA boxes (Benefits and Disability) and directs to proper team for resolution
Carry subject expertise on Benefits, Employee insurance, disability, LTD / STD to work with vendors and support the process overall
Ensuring all claims and appeals are documented and forwarded for time bound responses
Audits LTD eligibility for WC cases to ensure accurate submission to Insurer
Coordinate H&I & Retirement quarterly SOX compliance documentation to key reviewers
Manages Retirement Gift Reimbursement for PFC
Manages Tuition Reimbursement for PBC
Manages RRSP & DCPP Cheques Remittance for Leaves and Maternity Leaves
Manages invoice process for disability, leaves, benefits and pension
Manages HR Tools site and accuracy of posted information. Primary contact for for posting information.
Additional specific Information on job duties :
Submits LTD Plan Sponsor Statement to Manulife for new LTD cases
Creates Medical Management cases in Morneau Shepell Portal
Creates SAP changes report weekly and distributes to HR
Supports reporting process for period, quarterly and annual reports, including maintenance of program hierarchy with vendor
Manages continuation of benefits requirements for severances with Manulife
Manages EI sub-plan program requirements related to CBA renewals
Manages EI program reduction requirements to meet compliance criteria
Manages STD pay process and PepsiCo Canada Leaves and Claims (PCLC) program portal. Includes coaching / training for HR on STD pay process and maintaining / updating SOP for HR related to these processes as well as working directly with vendors to resolve issues related to STD pay and portal errors.
Manages requirements related to system feeds, error reports, etc. by working directly with vendors to resolve issues and supports implementation of system upgrades as needed.
Support YE process for benefits and pension (ie. auditing of pension records, reports to Alight for year-end taxation, etc.)
Key Skills / Experience required :
Min. Bachleors degree, preferably in HR
2-5 yrs experience in Benefits, Insurance & Disability or similar environment support for USA & Canada
Decision making abilities, problem solving skills
Ability to work independently and proactively on all regular / daily activities
Project, Workload, Priorities management skills
Ability to communicate professionally and effectively with all levels of company personnel and vendors
Mandatory related environment experience, comparable roles & responsibilities for USA & Canada (both)
Ability to manage multiple priorities and work across multiple organizations and teams
Strong communication skills, verbal and written communication
Self-starter. Willing "can do" attitude
Comfortable working in a virtual environment