About Amazon :
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Team :
Amazon’s Selection expansion team started operations in March 2009 and has grown steadily in scope ever since. This is a global program supporting all marketplaces and operates out of Chennai.
Amazon eCommerce Selection and Catalog Systems group at Amazon Chennai Center focuses on making direct impact on Selection for Amazon’s Retail & 3rd party marketplace business across markets worldwide.
The Selection Expansion team within this group owns end to end processes for discovering, prioritizing and adding new selection available to customers across different markets worldwide.
This drives one of Amazon’s core focus areas : providing the widest selection to customers. We operate in a fast paced, rapidly growing environment offering new challenges and opportunities for making changes that impact the Amazon ecosystem.
About the Role :
Operations Manager in this group is expected to interact directly with Amazon internal and external stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value.
The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics.
The person will also be responsible for driving cost reduction (through process standardization and automation), quality improvements (by adopting appropriate audit and measurement mechanisms), and business impact across programs through policy changes and improvements in data quality and service delivery.
The person will work with cross skilled team of associates (technical & non-technical) and business analysts to carry out business critical processes.
The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency and productivity for their work groups.
Key Performance Areas / Responsibilities Include :
Qualification & Experience :
Preferred Qualifications :