Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic?
If yes, this opportunity will appeal to you.
The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations.
We are looking for Program Manager who shares Amazon's passion for the customer someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.
We are looking for outstanding Program Manager, who will own seller and selection efficiency for Amazon India's Self-Ship fulfillment channel.
Role and Responsibilities
Create and own program roadmap to meet all seller and selection goals for Self-Ship fulfillment channel.
Create reporting and dashboards for key selection metrics to illustrate progress against goals to support team activities and report to management on weekly / monthly basis.
Work closely with multiple stakeholders including sales channels, account management and category teams to enable relevant selections on Self Ship and Self Ship Prime programs.
Identify and define programmatic solutions to address Voice of Sellers (VOS). Work with product management team to simplify seller onboarding experience.
Define close loop processes for problems that do not have obvious solutions; scale with the business’ growth in volume and complexity.
You will also need to continuously iterate to improve already launched programs and processes.
Drive adoption of the new product / service in a timely fashion to make sellers successful.
Experience with Six Sigma, Operational Excellence Black Belt certification desired.
Strong skills in Excel, and SQL is a plus.