Customer Success Role
Scalent Solutions
Bengaluru (Bangalore), India
1d ago
source : Cutshort

ABOUT THE TEAMWe are a team of entrepreneurs who are passionate about building products that users loveand solving problems that have a large-scale impact.

We are passionate about changing how healthcare is provided.ABOUT THE ROLEYou would help employees and employers use their health insurance and health benefits inthe most seamless way possible.

Develop a deep level of understanding and knowledge of the entire product Respond to customer queries in a timely and accurate way via phone, email, or chat Help customers on their journey for health insurance claims Help in policy placement operations and onboarding of corporate and employees Coordinate with hospitals, insurance companies, TPAs for claims or endorsement ofnew requests Take initiatives in automating regular tasks Interact with internal and external teams to ensure quick resolution of customerrequests Drive 100% customer satisfaction by delivering extraordinary serviceABOUT YOUYou understand the importance of customer success and you take pride in going over andbeyond to help your customers.

You always put your customer first.

You have strongcommunication skills, and you are passionate about helping people.

You can think on the feet to come up with creative solutions for customer issues.Minimum qualifications At Least 3 year of experience with customer success or service function withdomestic insurance companies (preference if experience in Health Insurance), ThirdParty Administrators, Insurance Brokers, Insurance Corporate Agents, Insurtech Great command of English (both oral and written) Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot Prefer work experience in a startupYou are required to work from your home for now.

As the Covid-19 situationimproves, you would be required to work at our office in Koramangala, Bangalore.

Skills : - Customer Success, Healthcare, Health insurance, Customer Service, Customer Retention and Customer Relationship Management (CRM)

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