WebEx Platform Engineer
Bangalore, India
11h ago

Who We Are

The Webex Platform and Infrastructure Engineering group runs / develops the platform for various WebEx collaboration services and shape the future of work.

Working within the Collaboration Technology Group, you’ll be part of a dedicated team that is transforming the connections between people and the information they need to share to better the business.

Developer Experience connects those who build and improve collaboration with technology to empower their end users to engage and innovate anywhere, on any device.

To make it happen, you will :

  • Manage, monitor, troubleshoot the WebEx Platform's audio / video edge applications and services
  • Support the WebEx Platform's audio / video edge services globally
  • Drive the deployment and support for the application and services
  • Work cross-functionally with infrastructure teams, customer support to ensure customer always has an excellent experience
  • Explore possible automation areas to accelerate deployments, improve monitoring, simplify troubleshooting
  • What You will Do

  • You will be a member of the WebEx Platform's audio / video edge team responsible for supporting Cisco WebEx's global customer base
  • Work closely with other SRE team located around the world
  • Apply SRE / DevOps principles to effectively operate a globally scaled, highly available and stable cloud service on the WebEx platform
  • Develop and follow standard processes and procedures based on ITIL principles
  • Live and breath the concepts of Continuous Delivery, Continuous Visibility and Assessment
  • You will be a member of the CiscoWebex Audio / Video services team dedicated for the Federal Customers
  • You will be work closely with technical leads for day to day run the service, capacity planning, customer escalations, etc
  • Use your analytical skills to identify issues, propose solutions and deliver successful resolutions
  • Participate in on-call and pager duty rotation to provide top notch service to our customers
  • Review logs for errors, identify and file defects, propose design tweaks, and much more
  • Use big data tools to query for information, build dashboards to communicate service status, configure alerts to identify issues
  • Who You Are

  • 3-6 years for experience in SRE or DevOps role
  • Engineer at heart, passionate about solving puzzles through coding / scripting and mindful of keeping the customer happy
  • Hands on experience with Python, Java, Shell scripting
  • Good understanding of various voice / video over IP protocols, in particular SIP, H.323, RTP, BFCP
  • Good understanding of IP networking, TCP, UDP, TLS, X.509 Certificates, etc
  • Advanced level knowledge of Linux; shell commands, iptables, networking, performance tuning, etc
  • Working knowledge of VMWare, Openstack, AWS
  • Comfortable using tools such as Kibana, Splunk, Jenkins, Circonus, etc
  • Good understanding of technologies such as docker, Mesos, kubernetes, etc
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